Operations Manager

We are a forward-thinking flexible company that places our staff at the heart of what we do and you will find a warm welcome when you join our team. We are looking for an Operations Manager to join our team. This role will oversee the day-to-day activities of the company, ensuring that the organisation is managed and performing efficiently and effectively. SS Systems is a Fire and Security Company based in South Yorkshire. We install and maintain Fire Alarms, Intruder Alarms, Access Control, CCTV and ancillary systems throughout the country. Full time with a working week of 40 hours inclusive of a 30-minute unpaid lunch split over 5 days a week. This position is office and site based, with our office being based in Rotherham, South Yorkshire, sites are located all over the UK. Job Title Operations Manager Department Operations Main Purpose To oversee the day-to-day activities of the company, ensuring that the organisation is managed and performing efficiently and effectively. Background SS Systems are a Fire & Security Company based in South Yorkshire. We install and maintain Fire Alarms, Intruder Alarms, Access Control, CCTV and ancillary systems throughout the country. Responsibilities Operational Management Lead and manage daily operations across installation, maintenance, and service teams. Ensure all fire and security systems (e.g., fire alarms, intruder alarms, CCTV, access control) are delivered to required standards. Drive operational efficiency and continuous improvement across service delivery. Team Leadership & Development Manage and support engineers, supervisors, FLMs and administrative staff. Conduct performance reviews, training, and development plans. Foster a strong health & safety culture within the team. Support recruitment, onboarding, and retention of staff. Compliance & Quality Assurance Ensure compliance with relevant industry standards (e.g., BS5839, NSI/SSAIB requirements, ISO standards). Maintain quality control processes and audit systems. Monitor and improve KPI performance, including response times and first-time fix rates. Customer & Client Management Act as a key point of contact for clients, ensuring high levels of service and communication. Manage service level agreements (SLAs) and contract performance. Resolve escalations, complaints, and operational issues effectively. Financial & Commercial Oversight Manage budgets, cost controls, and profitability of operations. Monitor job costing, margins, and financial performance. Support pricing, quotes, and tender responses where required. Identify opportunities for business growth and efficiency savings. Health, Safety & Risk Management Ensure compliance with all health & safety regulations. Conduct risk assessments and ensure safe working practices are followed. Promote a proactive safety culture and incident reporting. Person Specification To be successful you will have the following abilities: Proven experience in an operations or service management role within the fire and security industry. Strong technical understanding of fire alarm, CCTV, access control, and intruder systems. Knowledge of relevant UK standards and regulatory requirements. Excellent leadership, organisational, and problem-solving skills. Industry certifications (e.g., FIA, NEBOSH, IOSH). Results-driven and commercially aware Strong leadership presence Detail-oriented with a focus on quality Proactive and adaptable Customer-focused mindset. #J-18808-Ljbffr Enter Office Supplies