Manager, Front Office

Front Office Manager – Hotel Flor Tampa Downtown Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton. With 210 stylishly appointed guest rooms and 13,042 sq ft of versatile meeting space, our hotel is an experience that blends comfort and convenience in the heart of Tampa. Responsibilities Oversee daily operations of the Front Desk, Guest Services, and Night Audit teams. Ensure guests receive professional, friendly, and efficient service throughout their stay. Supervise, train, coach, and develop front office associates and supervisors. Create staff schedules and manage departmental labor needs. Handle guest concerns, complaints, and service recovery in a timely, professional manner. Monitor room inventory, arrivals, departures, and occupancy to maximize revenue opportunities. Ensure compliance with hotel policies, brand standards, and safety procedures. Conduct daily shift briefings and communicate operational updates with hotel leadership. Oversee cash handling, billing accuracy, audits, and financial reporting processes. Coordinate closely with Housekeeping, Maintenance, Sales, and other departments to ensure seamless hotel operations. Assist with hiring, onboarding, performance evaluations, and disciplinary actions as needed. Maintain cleanliness, organization, and presentation standards within the lobby and front office areas. Support special projects and additional operational duties as assigned by hotel leadership. Qualifications Minimum of 2–3 years of hotel front office supervisory or management experience. Strong leadership, problem‑solving, and organizational skills. Excellent verbal and written communication abilities. Experience with hotel property management systems (PMS) preferred. Proficiency in Microsoft Office programs. Ability to multitask and remain calm in a fast‑paced hospitality environment. Flexible schedule availability including nights, weekends, and holidays. Strong guest service mindset with attention to detail and professionalism. Knowledge of hotel revenue management and room inventory controls (preferred). Experience training and developing teams; ability to lead by example and maintain high service standards. Strong conflict resolution and employee relations skills. Physical Requirements Ability to stand and walk for extended periods of time. Ability to occasionally lift up to 25 pounds. Ability to work in a fast‑paced hotel environment. Benefits Competitive salary. Health, dental, and vision insurance. Paid time off. Hotel travel discounts. Career growth opportunities. 401(k) options. Compensation & EEO Statement Compensation is based on a variety of factors including skill set, years of experience, and qualifications. Pyramid Global Hospitality is an equal‑opportunity employer, celebrating diversity and promoting an inclusive workplace. #J-18808-Ljbffr BENCHMARK