Sales Associate (Budtender)

As a Sales Associate, you are an essential part of our mission to create an educational, welcoming, and stigma-free space. With your knowledge, passion for cannabis, and dedication to exceptional customer service, you'll help guide customers through their cannabis journey, ensuring a seamless and informative shopping experience while adhering to all regulatory standards. Key Responsibilities Customer Experience & Education Greet each customer warmly and engage them with empathy, professionalism, and curiosity. Personalize every experience to create a comfortable, non-judgmental space Ask thoughtful questions to understand customer preferences and comfort levels. Based on this, recommend cannabis products with confidence - explaining effects, consumption methods, and dosage in a simple, understandable way Build meaningful relationships with customers by providing exceptional service, fostering repeat visits, and creating a sense of community Complete all sales quickly, ensuring every transaction is accurate, whether processing cash, credit, debit, or other payments Identify and suggest complementary products based on customer interests and needs, enhancing their experience and maximizing sales opportunities Keep up to date on store promotions, new product arrivals, and vendor highlights to help drive excitement and boost revenue Wipe down and sanitize all high-touch surfaces (POS terminals, counters, door handles, product jars) using approved cleaning products Sweep and mop all floors on a consistent basis. Immediately clean any spills or debris to prevent hazards Empty trash bins and product packaging waste and secure cannabis-related waste per NYS OCM disposal regulations Maintain a clutter‑free and sanitary stockroom, break area, and restroom. All personal items must be stored in designated areas away from cannabis products Ensure the store meets all health and safety standards, creating an environment that is not only visually appealing but also safe and sanitary for customers and staff Compliance & Security Follow all state and local regulations to verify customer age and ensure compliance during every transaction Maintain the security and confidentiality of customer data and transactions in line with company policies Follow all operational procedures for product handling, POS compliance, and store access to maintain a safe and efficient environment Be a team player who supports coworkers, shares knowledge, and steps in to help where needed. Contribute to a positive, inclusive, and respectful store culture Stay current with company communications, training, and standard operating procedures (SOPs). Help the team achieve store goals by supporting collective success Identify and address any visual inconsistencies in displays to ensure a clean, accurate, and professional presentation Keep all cannabis products and materials displayed in accordance with New York State guidelines, maintaining security and legal standards Support a visually engaging layout that emphasizes featured strains, new products, and educational materials related to cannabinoids, terpenes, and safe consumption Maintain a clean, organized, and visually appealing store environment, including product displays, counters, and fixtures Requirements Minimum 21 years old High school diploma or equivalent 1–2 years of retail or customer service experience (cannabis experience is a plus but not required) Flexible availability, including evenings, weekends, and holidays Ability to stand for extended periods and lift up to 50 pounds Comfortable using technology, including POS systems, digital menus, and other tools Willingness to undergo background checks and comply with all cannabis regulations Manual dexterity for handling cannabis products and equipment Comfortable working in an environment where cannabis aromas and scents are consistently present What We’re Looking For Ownership Mentality. You take pride in your work, follow through on tasks, and proactively identify areas for improvement Mission-Driven. You are passionate about the cannabis industry, believe in destigmatizing cannabis, and are committed to offering judgment-free service to everyone Customer Focused. You are attentive to customer needs, listen actively, and go the extra mile to ensure every person who walks through the door feels valued and informed Collaborative. You’re a team-first thinker who enjoys sharing knowledge and working together to achieve common goals Adaptable. You thrive in a fast-paced, high-pressure environment and approach challenges with professionalism and a solution-oriented mindset Why Work Here? Supportive Leadership. We believe in coaching and empowering our team to grow and succeed Professional Development. We provide ongoing education in the cannabis industry, customer service, and compliance to help you build your expertise Inclusive Culture. Join a team that values respect, accountability, and a shared sense of purpose Real Impact. Each shift offers the chance to help educate the public, contribute to a more informed cannabis culture, and make a meaningful difference in the lives of our customers Employee Discounts. Team members enjoy discounts on products, allowing them to familiarize themselves with the inventory and provide informed recommendations to customers #J-18808-Ljbffr