Client Relations Specialist

Job Description

Job Description

Job Title: Client Relations Specialist Job Description

We are seeking a detail-oriented and technology-savvy Client Relations Specialist to join our team. This role involves managing customer orders, providing pricing and quotes, and resolving order-related issues. The ideal candidate will possess strong communication skills and demonstrate proficiency in using various technology platforms to meet customer needs.

• Receive and validate orders through the company web-based system and send them to the in-house system for processing.
• Provide accurate pricing information on orders and generate quotes.
• Investigate and resolve order issues, identifying the party responsible.
• Answer inquiries through the 1-800 customer service phone line.
• Coordinate with the production department to ensure timely shipment of orders to the warehouse.
• Manage less than 100 inbound calls daily, maintaining professionalism.
• Communicate clearly and professionally with customers via phone and email.
• Provide knowledgeable answers to questions about product pricing and availability.
• Collaborate with internal departments to fulfill customer needs.
• Research and resolve discrepancies reported by customers.

• Customer service experience
• Data entry proficiency
• Experience in call center environments
• Proficiency in handling inbound calls
• Email communication skills
• Ability to use Excel for data entry
• Strong verbal, written, and interpersonal communication skills
• Ability to multitask, organize, and prioritize work effectively
• Attention to detail
• People- and process-oriented mindset

• Bachelor's degree (preferred)
• Experience managing a high volume of customer orders for multiple accounts
• Positive attitude and success-oriented mentality
• Quick learning ability

This position requires working onsite in an office setting.

This is a Contract to Hire position based out of Collierville, TN.

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Collierville,TN.

This position is anticipated to close on Sep 11, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.