Bistro Supervisor

Bistro Supervisor

We are looking for an experienced and passionate Bistro Supervisor to lead our front-of-house team and ensure an exceptional dining experience for every guest. You will play a pivotal role in day-to-day operations, mentoring staff, maintaining service standards, and helping drive the culture of hospitality that defines our bistro.

Key Responsibilities

• Supervise, coach, and motivate front-of-house staff during service to ensure seamless, high-quality guest experiences
• Open and/or close the bistro, including cash handling, reconciliation, and end-of-shift reporting
• Monitor efficiency during peak periods
• Handle guest feedback and complaints promptly and professionally, escalating where necessary
• Conduct pre-shift briefings to communicate daily specials, service priorities, and any operational updates
• Ensure compliance with food safety, hygiene, and licensing regulations at all times
• Assist with scheduling, time-off requests, and staff coverage in coordination with the Dining Service Director
• Support inventory management including ordering, stock rotation, and wastage control
• Collaborate with the kitchen team to maintain timing, quality, and communication between front and back of house
• Onboard and train new team members in service standards, POS systems, and bistro procedures

Requirements

• Minimum 2 years of experience in a supervisory or senior front-of-house role in a restaurant, caf, or bistro environment
• Proven ability to lead a team under pressure while maintaining a positive, guest-focused atmosphere
• Strong knowledge of food and beverage, including wine basics and menu upselling techniques
• Proficiency with point-of-sale (POS) systems and basic cash management
• Current Food Handler certification (ServSafe)
• Flexible availability including evenings, weekends, and public holidays

What We Are Looking For

• A natural communicator who leads with warmth and commands respect from peers
• Detail-oriented with a passion for creating memorable dining experiences
• A calm, solutions-focused mindset when challenges arise mid-service
• Team player who thrives in a fast-paced, collaborative environment

What We Offer

• Competitive hourly rate commensurate with experience
• Staff meals and dining discounts
• Opportunities for career advancement within the group
• Ongoing training and professional development
• A supportive team culture built on respect, creativity, and good food