Customer Service Specialist

Customer Service Representative Are you passionate about customer service? Do you like helping others accomplish their financial needs through providing relatable products and services? Are you interested in joining a diverse company where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Pay-O-Matic (POM) as a CSR! As a Front-Line Customer Service Representative, you will be responsible for maintaining optimal services and providing valuable customer service. Schedules may include weekends, holidays and floating to nearby stores when needed. Role Responsibilities: Deliver exceptional guest service, ensuring a positive customer experience in line with company standards. Use Point-Of-Sale (POS) system for all transactions Work in confined areas alone with an understanding of the Company's security/safety policies and procedures. Open and close the store when required. Process money transfer transactions and efficiently manage point of sale operations. Adapt well in the face of workplace stressors such as heavy verbal demands of customer service Perform transactions successfully while upholding Banking-related Compliance rules and regulations. Maintain a harmonious work environment with colleagues through practice of mutual respect. Sustain loss prevention protocols, strictly adhering to company policies and store standards. Manage company funds, ensuring precise reconciliation with daily receipts and records. Implement strong security measures to safeguard company funds and maintain financial integrity. Perform daily reconciliation of transactions to ensure accuracy and transparency. Role Requirements: Prior experience in customer service. Previous experience handling financial transactions. Fluency in both English and Spanish, with strong communication skills in both languages required. Experience working with Microsoft Office Suite and general computer literacy. Must be available to work (float) at nearby locations when needed. Pay-O-Matic is New York City's most accessible financial services company transforming lives and communities. We're a diverse and passionate customer-centric company with scores of employees working in more than 100 locations. We provide instant gratification to our customers through rapid check cashing, bill payments and various other products and services. Just as we help our customers to prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Pay-O-Matic. Salary: The hourly rate is $17.00 per hour. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the applicable law. Benefits: You will also have access to short-term incentives, Medical, Dental, Vision, Life Insurance and Sick Leave. Most of these benefits are available for full-time employees. Part-time employees can access short-term incentives and Sick Leave benefits. Location (in-person): Store 308 - 592 8th Ave. New York, New York, 10018, Floating Store(s) 303 - 94 8th Avenue New York, New York 10011 POM values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of company objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solving together, and innovate. POM has determined the category of this role to be Full-time In-person. This refers to employees who, due to the nature of their work, must be in the work location full-time. Schedule: The 592 8th Ave. New York, New York, 10018 location has the following operation hours, Eastern Standard Time (EST): Sunday, 10:00 a.m. to 8:00 p.m. Monday, 7:00 a.m. to 9:00 p.m. Tuesday, 7:00 a.m. to 9:00 p.m. Wednesday, 8:00 a.m. to 10:00 p.m. Thursday, 7:00 a.m. to 10:00 p.m. Friday, 6:00 a.m. to 11:00 p.m. Saturday, 7:00 a.m. to 9:00 p.m. The CSR will work between 30 and 40 hours a week and days will vary. Successful applicants will have the flexibility to work any day of the week within regular business hours. The specific shift needing coverage is Sunday, Wednesday, Thursday, Friday, Saturday 2:00 p.m. 11:00 p.m. When floating to store 303 the specific shift needing coverage is 2:00 p.m. to 12:00 a.m. We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.