Medical Coordinator, LVN

Medical Coordinator (LVN)

At Whole Person Care Clinic (WPCC), our mission is to provide holistic, compassionate, and accessible care that nurtures the physical, emotional, and social well-being of every individual we serve. Through an integrated approach that combines medical expertise, mental health support, and community services, we are dedicated to addressing the full spectrum of our patients' needs. By fostering a collaborative and inclusive environment, we empower individuals to achieve their highest quality of life and well-being, regardless of their socioeconomic status. We strive to create a supportive community where every person is valued, heard, and cared for with dignity and respect.

The Medical Coordinator (LVN) plays a vital role in supporting the health, recovery, and long-term stability of clients enrolled in Recuperative Care programs. This position is responsible for coordinating medical services, ensuring continuity of care, and serving as a liaison between clients, care teams, and external healthcare providers. The Medical Coordinator (LVN) helps clients manage complex medical needs while promoting trauma-informed, culturally responsive care in a supportive residential setting.

Essential Duties and Responsibilities

• Conduct or support medical intakes for new clients in coordination with the Referral Coordinator.
• Coordinate and schedule medical and behavioral health appointments, diagnostics, and follow-up care.
• Monitor clients' medical status and adherence to care plans; identify and help remove barriers to health stabilization.
• Supervise clients' self-administration of medication carried out by Medical Coordinator Assistants (MAs), providing guidance and education as needed.
• Audit medical charting in the EHR; ensure complete and timely documentation of medical services, medication reconciliation, and client health data.
• Educate clients on managing chronic conditions, preventive care, medication adherence, and overall health literacy.
• Serve as a primary contact for client medical concerns; respond promptly to medical or care plan changes.
• Participate in daily huddles, weekly interdisciplinary team (IDT) meetings, and monthly multidisciplinary team (MDT) case conferences.
• Maintain strong relationships with local clinics, hospitals, urgent care centers, and specialty providers to streamline referrals and transitions of care.
• Collaborate with case managers, behavioral health staff, and housing navigators to ensure integrated care delivery.
• Ensure compliance with HIPAA, OSHA, and WPCC policies; follow all documentation and reporting protocols for audits, grants, and regulatory compliance.
• Assist with setting program metrics and monitoring clinical outcomes for quality improvement initiatives.

Qualifications and Requirements

Education

• Licensed Vocational Nurse (LVN) or equivalent clinical licensure (required)
• Associate or bachelor's degree in nursing, public health, or related healthcare field (preferred)

Experience

• Experience in recuperative care, skilled nursing, or other long-term care facilities.
• Strongly preferred: experience working with individuals experiencing homelessness, mental illness, or substance use disorders.
• Familiarity with electronic health records (EHR) and multidisciplinary care coordination.

Certifications or Licenses

• Current California LVN (required)
• CPR, BLS, and First Aid Certification (required)
• Case management, care coordination, or public health certifications (preferred)

Core Competencies

• Compassionate and culturally responsive communication with clients experiencing medical and psychosocial challenges
• Trauma-informed, client-centered, and ethical approach to care
• Skilled in navigating healthcare systems, community resources, and social determinants of health
• Strong professional communication, interpersonal, and documentation skills
• Excellent time management, organizational, and proactive problem-solving abilities
• Basic computer literacy, including Microsoft Office and EHR platforms (NextGen & Chorus preferred)
• Detail-oriented with a strong awareness of confidentiality, HIPAA, and compliance standards
• Reliable, adaptable, and committed to team collaboration and service excellence

Working Conditions & Physical Requirements

• Must be able to walk between residential units, care coordination offices, and external partner sites.
• Requires ability to lift 25 lbs and assist clients with mobility when appropriate.
• Work is performed on-site in a shared residential/clinic environment.
• May require occasional evening or weekend hours based on client needs or care emergencies.
• On-call availability for medical triage may be expected.

Schedule and Travel Requirements

• Full-time (40 hours/week)
• Standard weekday schedule with flexibility based on program needs
• May include limited travel to partner clinics, hospitals, or service providers in the Long Beach area

EEO / ADA Statement

WPCC is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment and comply with all applicable federal, state, and local employment laws. WPCC provides reasonable accommodation to qualified individuals with disabilities.

Disclaimer

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required for the position. Duties and responsibilities may change at any time with or without notice.