Receptionist

Job Description

Job Description

Job Summary:

The Nursing Home Receptionist serves as the first point of contact for residents, families, visitors, and staff. This role requires a warm, professional, and organized individual who can manage a variety of administrative tasks while maintaining a friendly and supportive environment. This is a part time position.

Key Responsibilities:

• Greet and assist visitors, residents, and staff in a courteous and professional manner

• Answer, screen, and forward incoming calls; take messages and direct to appropriate personnel

• Maintain visitor sign-in logs and enforce visitor policies

• Respond to inquiries and provide information about facility services and procedures

• Manage incoming and outgoing mail and deliveries

• Assist with administrative duties such as filing, copying, data entry, and scheduling appointments

• Maintain cleanliness and organization of the front desk/reception area

• Support resident communication needs (e.g., scheduling transportation, family calls)

• Follow HIPAA regulations and facility confidentiality policies

• Respond to emergency situations per facility protocols

Qualifications:

• High school diploma or equivalent required

• Prior receptionist or customer service experience preferred, especially in a healthcare setting

• Excellent communication and interpersonal skills

• Ability to multitask and remain calm under pressure

• Basic computer skills (Microsoft Office, email, etc.)

• Familiarity with elder care or long-term care settings is a plus

Working Conditions:

• Requires evening and/or weekend shifts

• Desk-based work with some light lifting (mail, office supplies)

• Exposure to a healthcare environment with elderly or vulnerable residents