Clinical Coordinator-MSM-FT Days

Job Description The Geriatric Ambulatory Clinical Coordinator serves as a key team member, bridging patient care coordination with front‑desk administrative excellence. This role is responsible for ensuring an efficient, welcoming environment for geriatric patients, facilitating high‑quality care, and providing direct support to the clinical team, including covering front‑desk administrative needs as required. Qualifications Education High School Diploma or equivalent required Exposure Exposure to Hazardous Materials: N Exposure to Infectious Agents: N Licenses and Certifications Certified Medical Assistant Required Skills Computer Skills Microsoft Office Suite EPIC EMR Responsibilities Monitor and address preventive care gaps (screenings, immunizations) and assist with risk‑adjustment documentation in the EMR. Act as a liaison between patients, caregivers, and providers to communicate care plans and educate on community resources. Monitor waiting room traffic and proactively update patients on provider delays. Greet patients warmly, manage patient intake, and verify demographics and insurance information in the system. Resolve complex patient‑related issues in the areas of financial hardship, scheduling, and transportation. Prepare and maintain patient records, including scanning consult notes and hospital reports into the EHR. Ensure adherence to health system best practices related to MOS clinical practices. Appraise supervisors of problems beyond the scope of own knowledge and expertise. Support providers and staff in enrolling patients in Medicare programs such as CCM, Guide, etc. Perform other duties as requested. Competencies Level of Productivity: Works effectively and efficiently, able to work on several things at once while maintaining expected productivity outcomes. Meets established productivity goals without sacrificing quality. Decision Making: Makes timely, informed decisions that take into account the facts, goals, constraints, and risks. Communication & Listening: Excels with written and verbal communication. Keeps relevant people accurately informed and updates to date of both positive and potentially negative information. Safety Orientation: A commitment to applying core patient safety knowledge, skills and attitudes to everyday work. Organizational Understanding: Is knowledgeable about regulations and policies affecting the organization and its specific job role. Understands how the job is connected to the larger mission and goals of the organization. Customer Service Orientation: Understands and meets the needs of external and internal customers. Puts the customer at the center of services, systems and processes. Quality Standards & Accountability: Takes responsibility for an individual's own actions to provide care, always making sure they are competent to perform the appropriate activity or procedure. Interpersonal Understanding: Understands the needs and feelings of others and uses this understanding to respond appropriately. Puts aside personal issues and responds professionally. Adaptability: Adapts easily and is agile to changing needs, conditions, and work responsibilities; changes methodology or tactics as necessary to achieve a goal, objective or task; responds appropriately to fluctuating work demand and priorities. Empathy: Demonstrates high levels of empathy, patience, and attention to detail when working with older adults, who often have complex care needs and require more time. Must be flexible to move between behind‑the‑scenes administrative work and front‑facing patient interaction. Patient Education: Excels in health promotion. Influences patient behavior and produces change in knowledge, attitudes and skills necessary to maintain or improve health. Resilience: Standard of work remains consistent even under pressure; demonstrates persistence, motivation and optimism when faced with challenges. Continuous Learning: Keeps up to date on current research and technology in one's work focus and identifies and pursues areas for development and training that will enhance job performance. Planning & Organization: Understands performance goals and expectations, establishes priorities and works accordingly, demonstrates good follow-through, adheres to deadlines and keeps supervisor updated regarding work status and potential issues. Creativity: Offers innovative ideas and solutions to optimize impact and efficiency. Passionate: Demonstrates a deep‑rooted commitment to job responsibilities and goals; is genuinely dedicated to the work and the team; demands excellence of self; is energetic and enthusiastic in achieving organizational goals and objectives. Care Coordination: Coordination of care transitions, care planning and patient education. Collaboration: United by a shared purpose; engages team members, fosters teamwork, and creates an environment of trust and inclusiveness. Impact and Influence: Influences others positively through actions and words resulting in improved work environment, services, processes and/or systems. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. Compensation Statement Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $66,482.07 – $74,250 annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. #J-18808-Ljbffr