Teller Service Specialist

Teller Service Specialist Location: Little Falls, MN About the Organization MMFCU thrives on its commitment to employees, members, products, services, and community. Our employees play a vital role in building relationships with our members, improving their financial well‑being, and advancing their own careers. General Purpose Under supervision and in accordance with procedures and system receive members in person and by telephone. Explain and promote all credit union services to members when required. Provide teller services to members and process all types of teller transactions, i.e., loan payments, withdrawals, night deposits, and mail deposits. Provide members with information regarding the credit union’s products and services. Fundamental Duties Maintain the highest standards of integrity, personal responsibility, sense of community, and teamwork by self‑example within and outside Mid‑Minnesota Federal Credit Union. Build member loyalty through an uncompromised commitment to meeting and exceeding member expectations. Develop and maintain relationships with credit union members by determining member needs and maximizing all opportunities to sell additional credit union products and services. Essential Duties / Responsibilities Handle member requests per member’s directions with complete accuracy in a timely manner. Make decisions when accepting checks and follow established policy guidelines to reduce risk and monetary losses while maintaining service standards. Comply with all federal and NCUA regulations (Reg CC, Bank Secrecy Act, Reg D, Truth in Savings, etc.). Receive share deposits and make share withdrawals and transfers, VISA credit card payments, VISA advances, loan payments, mortgage payments. Refer credit union services that best meet the member’s financial needs, including product accounts and electronic delivery channels. Provide official checks/money orders. Redeem savings bonds. Complete CTR reports when members exceed threshold set by federal regulations. Operate and balance coin machine. Operate postage machine for outgoing mail, prepare and process mail as needed. Submit checks through the Check Imaging system. Open and close building daily, ensure alarm system is activated and deactivated; process day‑end reports. Maintain security and be responsible for cash drawer, open and close computer terminal; account for assigned cash and accurately balance to the computer balance sheet. Day‑end balancing of inventory items and closing out VISA advances. Find errors in paperwork in a timely manner and correct them with supervisor’s help. Deposit and Member Service Functions Effectively explain credit union products and services to members. Cross‑sell products and services when appropriate. Communicate with members requiring assistance in account usage, balance, inquiries, copy requests, change of address, and similar account usage and administer appropriate procedures. Other Duties / Responsibilities Research account information or discrepancies for members at request. Process check orders, make address changes, direct loan documents and other correspondence to correct departments. Close accounts upon request, according to procedure. Count, sort, and wrap coin received as necessary. Scan receipts and documents into the imaging system. Take part in all required training sessions and use educational materials available through the Credit Union. Other duties as assigned. Job Qualifications Knowledge Working knowledge of all teller functions. Working knowledge of general ledger accounts pertinent to the department. Working knowledge of the credit union's products and services. Working knowledge of the organization’s policies/procedures and Credit Union's service philosophy. Working knowledge of safety and security program for false alarms, robberies, bomb threats, extortion, and active shooter situations. Working knowledge of credit union's in‑house computer systems. Skills Vision: Ability to handle cash transactions and verify financial transactions and complete necessary paperwork. Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors. Manual Dexterity: Ability to perform necessary computer‑related input. Physical Mobility: Must be able to operate teller window, work flexible hours, and carry bags of coin. Ability Assess needs of multiple members and prioritize requests to ensure the highest quality service possible. Handle daily routine with moderate freedom to interpret and act upon various situations. Present a professional and personable personality that communicates the credit union as a professional financial institution. Interact with more than one department daily. Work within precise standardized guidelines with latitude to make decisions and resolve problems or unique circumstances. Serve as a backup to other positions as required. Understand and follow moderately complex written and oral instructions. Express oneself clearly and concisely, both orally and in writing. This position requires managing funds/records and access to confidential data with limited responsibility. Education / Experience Job requires a high school level of language, math, and reasoning skills. Two years experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education. Hours & Schedule Full‑Time. Available to work Monday‑Friday from 7:15 a.m. to 5:45 p.m. Location schedule dependent upon business needs. 40 hours per week. Pay Transparency Pay: $18.22 – $20.24 per hour. Benefits Medical Dental Vision Employer‑paid life insurance 401(k) savings plan Bonus/incentive program Vacation time Earned sick and safe time (aka sick time) MN PFML Health and wellness program Equal Opportunity Employer We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr