USA_Technician

Job Description

Job Description

Pay Rate Range: $ 19.69 - 23.48/hr.

Command Center Technician

Job Description:
Conduct scheduled remote rounds each shift| reviewing and recording the health of electrical| mechanical| and fire/life safety systems across the fleet to ensure 24/7 reliability and availability.
Provide continuous monitoring of global data center infrastructure using Building Management Systems (Client)| Electrical Power Management Systems (EPMS)| DCIM| and all other available telemetry and observability platforms.
Monitor critical assets including UPS systems| standby generators and fuel systems| switchgear| PDUs| battery plant| chillers| CRAH/CRAC units| cooling towers| pumps| air handlers| and fire suppression systems.
Baseline normal operating conditions and identify deviations| drift| and early-warning signatures in telemetry before they escalate into events.
Serve as the first responder for infrastructure alarms| triaging incidents and initiating response actions per SOPs| MOPs| and EOPs.
Escalate incidents promptly to on-site operations| engineering teams| and leadership based on defined escalation matrices.
Coordinate incident response activities across multiple teams and multiple sites to minimize risk to production environments.
Dispatch and remotely support on-site technicians| vendors| and contractors during events and planned maintenance| confirming work is performed in accordance with established practices and procedures.
Support root cause analysis (RCA) efforts by providing detailed timelines| logs| alarm histories| and incident documentation.
Act as a central communication hub| providing clear and accurate status updates during incidents and maintenance events.
Perform technical writing in support of the change management program| including event narratives| procedure feedback| and shift documentation.
Enforce adherence to change management processes and safety requirements within mission-critical environments.
Monitor and manage daily work requests and alarm queues to resolution within defined internal service levels.
Maintain detailed event logs and participate in structured shift handovers to ensure operational continuity across crews.
Make timely| high-quality decisions in high-pressure situations while maintaining a strong focus on safety| uptime| and operational excellence.

Work Schedule:
Our Command Center operates 24/7/365. This is a permanent night shift position on a 12.5-hour schedule. It does not rotate to days.
Shift: 12.5 hours| nights| with the shift scheduled to include a 30-minute handover overlap at each end of the night.
Rotation: A fixed two-week repeating pattern (2-2-3) with every other weekend off. Depending on crew assignment| you will work either: Sunday| Wednesday| Thursday in week one; Monday| Tuesday| Friday| Saturday in week two or Monday| Tuesday| Friday| Saturday in week one; Sunday| Wednesday| Thursday in week two.
Cycle: Three scheduled shifts in one week and four in the next| repeating. You will never work more than four shifts in a single week.Days off: Every other weekend off| plus a fo

Skills: Data Center Discovery and Migration

Experience Required: 4-6 years

Skills:CategoryNameRequiredImportanceExperienceSkillCategoryTest1_MNData Center Discovery and MigrationYes14-7 years