Senior Director, Head of Data Analytics & Insights

Senior Director, Head of Data Analytics & Insights PayPal | Full-time | San Jose | Posted Mar 9 Job Description Summary At PayPal, we are reinventing the way data and insights power the business decisions that drive growth for merchants and partners. We’re seeking a Sr. Director, Head of Quantitative Analytics & Insights to lead a multi-year evolution of our analytics function within the Global Revenue Operations & Enablement division, from fragmented dashboards and manual reporting to a future where insights are automated, intelligent, and embedded directly into how decisions are made. Essential Responsibilities Define and champion the enterprise-wide analytics vision and strategy. Influence executive leadership on leveraging analytics for business transformation. Oversee governance, compliance, and scalability of analytics solutions. Drive cross-functional alignment to embed analytics into organizational culture. Measure and communicate the business impact of analytics initiatives at the executive level. Minimum Qualifications 12+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience. Additional Responsibilities Establish a new operating model for insight consumption, including proactive anomaly detection, narrative-driven reporting, and natural language insights delivered directly into tools like Slack and email. Serve as a strategic thought partner to senior Global Markets leadership, providing clear, data-driven guidance that informs decision‐making. Lead the analytics team composed of analytics professionals structured across several pods, ensuring that stakeholders from product managers to EVP‑level business heads have access to high‑quality, actionable insights that reflect the true state of the business. Oversee and deliver executive‑grade OKR tracking and reporting, supporting high‑visibility business rhythms with precision and speed. Understanding the business is just as important as technical expertise. What You’ll Own (Responsibilities) Lead the transformation of our analytics operating model from static dashboards to a layered system of trusted data, shared metrics, and intelligent insight delivery. Build and enforce a dashboard hierarchy (single → double → triple click) that ties every metric to strategic OKRs and downstream actionability, guiding the rationalization of dashboards and reporting assets to promote clarity and efficient insight consumption. Elevate our OKR reporting practice, initially through refined scripting, source alignment, and PowerPoint automation, while architecting the shift to dynamic BI delivery (e.g., Looker Pulse, Salesforce CRMA, ReactNative, Slack‑native reporting, AI‑generated voiceovers). Contribute to data governance practices and support consistent metric definitions to ensure accuracy and reliability of core business reporting. Embed insights into the flow of work by partnering with LLM engineers and platform leads to drive Slack, email, and executive summary integrations. Oversee three key pillars: Merchant and Commercial Analytics – end‑to‑end analysis of transaction activity, payment volumes, revenue, and margin across segments, channels, and products. Data & Analytics Enablement – liaison into PayPal’s broader data infrastructure, tooling, and governance ecosystem. Pipeline and Forecast Management – accurate pipeline and forecast aggregation from multiple data sources, providing data‑backed insights on conversion trends, productivity, and other KPIs, and building analytics models to enhance forecast accuracy for New Sales and Portfolio performance. Partner cross‑functionally with Sales, channel, compensation, business ops, finance, data science and engineering, and AI platform teams to influence tool adoption and insight accessibility. Be a cultural driver for how we use data: shifting the organization from “pulling dashboards” to “being alerted when it matters.” What We’re Looking For 15+ years of experience in business analytics, data strategy, or data transformation roles, with proven ability to lead through ambiguity. Familiarity with the Google Analytics product suite (GCP, Looker Studio Pro / Looker Core, Tableau, BigQuery) and integrations with LLMs or other productivity tools (e.g., Slack, Teams) supporting semantic modeling, real‑time dashboards, and narrative reporting. Familiarity with Salesforce (ideally) or other CRM systems and how to integrate these into a broader data environment. Strong executive communication and storytelling skills, translating noise into clarity for stakeholders at every level. Experience leading diverse, multi‑functional teams across product analytics, GTM/commercial analytics, and infrastructure liaison roles across time zones. Demonstrated ability to evolve how insights are consumed—from manual PowerPoint decks to live dashboards, Slack alerts, and AI‑generated summaries. Comfortable collaborating with LLM engineers, data scientists, and platform teams even without directly building models. High operational rigor: bringing structure and focus to dashboard sprawl, redundant queries, and fuzzy stakeholder asks. Preferred Qualifications Experience leading analytics or reporting teams in fintech, payments, or enterprise‑scale SaaS environments. Familiarity with OKR methodologies and executive‑level reporting cycles. Exposure to AI‑enhanced BI tools such as Looker Core, Looker Studio Pro, with GPT integration. Experience working with distributed analytics teams, including offshore collaboration models. Why This Role Matters This is a chance to fundamentally change how data drives decisions at one of the most impactful financial technology companies in the world. You’ll own both the vision and the execution path: from today’s reporting environment to tomorrow’s intelligent, contextual, and automated analytics experience. If you’re a builder, operator, and storyteller with strong data science underpinning, who’s excited by the challenge of scaling and modernizing a full stack data and analytics function in a global enterprise, we’d love to hear from you. Benefits At PayPal, we’re committed to building an equitable and inclusive global economy. Benefits include a flexible work environment, employee share options, health and life insurance, and more. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. PayPal will provide reasonable accommodations for qualified individuals with disabilities. Contact To learn more, visit #J-18808-Ljbffr