Manager, Professional Services

Manager, Professional Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Professional Services based in the United States.

As a Manager, Professional Services, you will lead a high-performing project management team responsible for delivering enterprise software solutions and services to customers across the healthcare sector. This leadership role combines operational excellence, customer success, and team development to ensure projects are delivered efficiently, profitably, and with exceptional quality. You will play a key role in driving transformation initiatives, modernizing delivery processes, and embedding AI-powered capabilities into service operations. Working within a remote-first environment, you will collaborate closely with cross-functional teams to strengthen customer relationships, improve delivery outcomes, and scale professional services practices. This is an opportunity to influence strategic initiatives, lead organizational change, and shape the future of service delivery through innovation and continuous improvement.

Accountabilities

• Lead and mentor a remote project management team, ensuring the successful delivery of customer engagements with a strong focus on quality, efficiency, and customer satisfaction.
• Oversee project execution, proactively managing risks, resolving escalations, and driving adherence to delivery best practices.
• Build and maintain strong relationships with customers, partners, and internal stakeholders to support long-term business success.
• Drive transformation initiatives by redesigning processes, workflows, tools, and delivery models to improve scalability and consistency.
• Promote the adoption of AI technologies and innovative approaches that enhance productivity, decision-making, and service quality.
• Foster a culture of continuous improvement, collaboration, and accountability across the team.
• Support employee development through coaching, performance management, career planning, and ongoing mentorship.
• Recruit, onboard, and develop talent while maintaining high levels of engagement and team performance.
• Monitor project health, customer experience metrics, operational KPIs, revenue targets, portfolio performance, and resource utilization.
• Align team objectives with broader organizational priorities to deliver measurable business outcomes.

Requirements

• Undergraduate degree or equivalent professional experience.
• Proven leadership experience within an enterprise software environment, ideally in SaaS or technology-driven organizations.
• Strong background in customer-facing roles such as professional services, consulting, project management, or customer delivery.
• Experience managing distributed or remote teams, including hiring, coaching, performance management, and workforce planning.
• Demonstrated expertise in operational management, project delivery, consulting, and process improvement methodologies.
• Proven success leading or contributing to business transformation initiatives involving process redesign and operating model improvements.
• Strong AI fluency, with practical experience leveraging AI tools to improve operational efficiency, delivery outcomes, or strategic decision-making.
• Track record of innovation, thought leadership, and successfully introducing new approaches that drive measurable improvements.
• Ability to influence stakeholders, lead change initiatives, and navigate complex organizational environments.
• Experience working with electronic health record (EHR) platforms or similar healthcare technology solutions is highly valued.
• Familiarity with supporting professional services sales activities, including statement of work development and large-scale proposals.
• Strong analytical, problem-solving, communication, presentation, and leadership capabilities.
• Demonstrated success managing enterprise-level projects in fast-paced environments with competing priorities.

Benefits

• Competitive base salary ranging from $140,000 to $155,000 annually.
• Performance-based bonus opportunities.
• Comprehensive benefits package.
• Remote work flexibility.
• Career growth and leadership development opportunities.
• Exposure to large-scale transformation and innovation initiatives.
• Collaborative and supportive team environment.
• Opportunity to work with advanced technologies, including AI-driven solutions.
• Meaningful impact within a rapidly evolving healthcare technology landscape.