Operations Manager

Operations ManagerOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.As an Operations Manager, you will enhance client property value and user satisfaction by effectively leading Engineering & Maintenance service teams while managing comprehensive financial controls, operational asset management, employee development, and compliance with JLL processes and procedures. This role demands both operational excellence and administrative rigor in managing complex facility operations.Technical & Operational Leadership You will leverage your expertise in mechanical, heating, ventilation, and electrical systems, building infrastructure operations, construction practices, and maintenance protocols to oversee facility operations. This position specifically supervises the Mechanical groups, including the steam plant and storm water treatment plant operations. You will share responsibility for skilled trade functions across carpentry, electrical, and HVAC disciplines, while the JLL team manages the Fire Inspector/Security Team for the campus's extensive fire protection systems.Working through the Corrigo CMMS (Computerized Maintenance Management System), you will oversee site work order systems for assigned craftsmen, providing detailed financial projection, analysis, and reporting capabilities. You will collaborate closely with Carrier Laboratory Managers and contracted personnel on site—including Security, Fire Protection, and Janitorial teams—to maintain and continuously improve the Carrier Campus facilities.Collaborative Operations Management The three JLL Operations Managers and Client Facility Managers in the Facilities Group at the JLL Syracuse location work in close coordination for all facility work. In general, the three Operations Managers provide coverage for campus emergencies, after-hours situations, vacation coverage for other Operations Supervisors, and occasional weekend special events. The JLL-managed technicians operate within a local union governed by a collective bargaining agreement negotiated through October 2028.Financial & Performance Management You will maintain rigorous financial controls and operational asset management, ensure budget adherence while maximizing operational efficiency. Through the CMMS platform, you will track performance metrics, create KPI dashboards, and provide comprehensive reporting to demonstrate value delivery and identify improvement opportunities.Team Development & Compliance Employee development and compliance management form critical components of your responsibilities. You will ensure team members maintain required certifications, follow established procedures, and receive coaching and development support to advance their capabilities while maintaining safety and operational standards.This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:95,000.00 – 105,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –East Syracuse, NYIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysEarly access to earned wages through Daily Pay