Assistant General Manager - Indianapolis, Indiana

About Us:

Here at LAZ Parking, we often say, it's not what we do, it's the way we do it. We are more than just the fastest growing and largest privately held parking company in the country, we believe that the work we do and how we treat people can really make a difference.

The Spirit of the Position:

The Assistant General Manager supports the General Manager with a complete oversight for financials and operations of assigned portfolios to ensure 24/7 professional Parking and Transportation management. As a company devoted to promoting an employee-focused servant leadership culture, the General Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned portfolios.

Principle Job Duties:

• Assist with business development, proposals, presentations, and transitions for new locations. - Lead, direct, and develop teams to achieve annual and periodic goals, using LAZ Parking's culture as a guideline.
• Manage, train, and develop staff, including hiring, scheduling, and performance evaluations.
• Develop and implement strategic business plans to achieve financial and operational goals. - Ensure compliance with all safety regulations, company policies, and contractual obligations.
• Monitor and analyze financial performance, preparing budgets, profit/loss statements, and financial reports.
• Foster strong client relationships and ensure high levels of customer satisfaction and retention.
• Prepare budgets and review profit/loss statements for assigned portfolios monthly.
• Develop strategic business plans and directions for assigned portfolios.
• Understand and fulfill all requirements outlined in contractual agreements with clients.
• Maximize revenue, manage expenses, and ensure customer satisfaction by maintaining high service standards.
• Implement marketing and promotional strategies to maximize occupancy and revenue.
• Resolve customer complaints and issues promptly, maintaining a high standard of service.
• Conduct regular audits and assessments to ensure operational efficiency and identify areas for improvement.
• Additional duties as assigned.

Requirements:

• 4-8 years experience managing 24/7 operations.
• 2-5 years Business Development experience.
• Experience leading a large-scale decentralized team and business model.

Education

• A four-year degree in business administration, management, personnel management, accounting, or a related field from a recognized college or university. Associate Degrees and Certificates of Completion on course work in applicable areas can be applied to the education requirements. Parking management experience can be substituted on a year for year basis for education requirements up to maximum of four years.

Experience

• 4+ years in Management role.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• Parking and Transportation management experience of multiple locations is required.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent team-building and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50lbs.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.