Assistant Community Manager

Job Description

Job Description

We are looking for a proactive and customer-focused professional for a beautiful property in Vista California. The ACM help support daily community operations, strengthen resident and customer relationships, and contribute to a positive, well-organized property experience. This role works closely with leadership and onsite teams to assist with leasing, service coordination, communication, and administrative tasks that support a high-quality community environment. Bilingual preferred.

What You Will Do

• Support the day-to-day operations of the community and assist in maintaining a welcoming, professional environment.
• Help respond to resident, customer, and vendor inquiries in a timely and courteous manner.
• Assist with leasing activities, including touring prospective residents, preparing paperwork, and following up on leads.
• Support resident retention efforts through strong communication, service follow-up, and issue resolution.
• Coordinate with maintenance and other internal teams to help ensure resident concerns are addressed efficiently.
• Assist with rent collection efforts, account reviews, notices, and related administrative processes as needed.
• Prepare reports, update records, and maintain accurate documentation for community operations.
• Support marketing initiatives, outreach efforts, and community events that enhance the resident experience.
• Help ensure compliance with company policies, fair housing requirements, and applicable regulations.
• Take on additional duties and special projects as assigned to support overall community success.

What We Are Looking For

• Strong communication and interpersonal skills with a service-oriented mindset.
• Ability to stay organized, manage multiple priorities, and follow through on tasks.
• Comfort working in a fast-paced environment and handling resident interactions professionally.
• Basic proficiency with computers, property management systems, and standard business software.
• Attention to detail and a commitment to accurate recordkeeping and documentation.
• Ability to work collaboratively with team members, vendors, and residents.
• Problem-solving skills and a proactive approach to supporting community needs.

Preferred Qualifications

• Experience in property management, multifamily housing, leasing, hospitality, customer service, or a related field.
• Familiarity with resident relations, leasing processes, and administrative support responsibilities.
• Knowledge of fair housing guidelines and customer service best practices.

What Success Looks Like

• Residents and prospects receive prompt, professional, and helpful service.
• Community operations run smoothly with accurate administration and consistent follow-up.
• Leasing and retention efforts are supported through clear communication and attention to detail.
• The team benefits from dependable support and a collaborative approach to problem-solving.

Why Join Us

This is an opportunity to contribute to a team-oriented environment where your communication skills, organization, and customer service mindset can make a meaningful impact. If you enjoy helping people, solving problems, and supporting a vibrant community, we encourage you to apply.

ModernHR/Regent West are equal opportunity employers and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.