Principal Customer Identity & Access Management Architect

Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Role Summary The Principal Architect – Customer Identity & Access Management (CIAM) is the sole subject matter expert in enterprise Customer Identity & Access Management. As an individual contributor, this role defines long-term strategy for CIAM and exercises considerable latitude and initiative to solve complex problems related to customer identity, authentication, authorization, and access governance. Key Duties Define long-term CIAM architecture strategy across guest-facing identity domains, ensuring alignment with enterprise technology and security strategies with 12-month horizon. Exercise considerable latitude and initiative to solve by establishing architectural principles, standards, and reference designs for CIAM platforms including authentication, authorization, directory services, federation, identity lifecycle, and consent management (complex problems). Make decisions on identity architecture processes, vendor technology decisions, and technology approaches within the CIAM domain. Influence across company and several levels up to guide cross-functional technology and security teams to implement identity-centric architectures that support compliance, privacy, and risk-management objectives and ensure CIAM awareness is incorporated into every software rollout. Communicate effectively with technical and non-technical stakeholders, translating CIAM technical solutions into business outcomes that enhance customer trust and deliver an exceptional guest experience. Assess, test, and evaluate weaknesses in existing and legacy identity systems and drive architectural improvements that enhance security, scalability, and customer experience. Actively network with peers, partners, and industry leaders inside and outside the organization to benchmark CIAM capabilities against industry-leading practices and continuously advance the organization’s identity maturity. Mentor and coach engineers and analysts at all levels, fostering shared passion for identity excellence and advancing CIAM best practices across the organization. Job-Specific Experience, Education & Skills Required 7 years of experience in Identity and Access Management architecture, identity security, or a related discipline. Bachelor’s degree with a focus in Computer Science, Information Security, or an additional two years of relevant training/experience in lieu of this degree. Demonstrated experience architecting Customer Identity and Access Management (CIAM) solutions supporting large-scale guest or customer populations. Hands-on architecture experience with federated authentication platforms including Okta and Auth0, integrating consumer-facing applications using SAML, OAuth, and OpenID Connect. Experience designing customer identity lifecycle, authentication, registration, consent management, and privacy-aligned identity architectures. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred Experience architecting CIAM solutions in cloud and hybrid environments. Experience designing progressive profiling, step-up MFA, social login, identity federation brokering, and risk-based authentication patterns. Familiarity with regulatory, privacy, and security frameworks affecting identity management. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Salary Range $138,500 - $207,750 / year Salary Details Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate. Note: We don’t typically hire at the top of the range. Total Rewards Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well-being programs including medical, dental and vision benefits Generous 401k match program Annual bonus plans Generous holiday and paid time off For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Regulatory Information Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air-sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. FLSA Status Exempt Employment Type Full-Time Regular/Temporary Regular Requisition Type Management Location Seattle - Hub L: #LI-B #J-18808-Ljbffr