Anchorage Museum Development & Data Systems Manager

Job Description

Job Description

The mission of the Anchorage Museum is to be a museum of people, place, planet, and potential, in service of a sustainable and equitable North, with creativity and imagination for what is possible. We are a place of ideas and transformation, narratives and perspectives, resilient and relevant communities, responsive to a rapidly changing world, toward a better future for all.

We welcome diverse perspectives and recognize that all are enriched when a diversity of voices, viewpoints, and skills are included and engaged in the work we do.

Position Summary

Under the general supervision of the Chief Development Officer, the Development & Data Systems Manager leads the strategy, integrity, and effective use of the museum's constituent relationship management (CRM) systems and supporting platforms, with primary responsibility for ensuring data integrity within the donor and membership database, and constituent data supporting operations, including fundraising, finance, marketing, and visitor services.

In collaboration with the Chief Digital Officer, this role supports the continuity of critical systems and platforms to ensure operational resilience and backup coverage for select functions. This position does not include ownership of IT Strategy, infrastructure, system security, or access control, which remains under the Chief Digital Officer.

This position ensures accurate, accessible, and actionable data across the organization while advancing system alignment, reporting capacity, workflow efficiency, and data-informed decision-making. The incumbent supports strong relationships with members and donors through accurate record-keeping, membership gift and donation processing, and reporting and training support for related staff.

The role also provides structured coordination support to the Chief Development Officer, including in support of the museum endowment and its board, and major fundraising campaigns.

This is a strategic systems and operations role central to fundraising effectiveness, campaign readiness, financial accuracy, and institutional planning.

Key Responsibilities

CRM & Systems Administration

• Provide oversight and accurate maintenance of CRM platforms and supporting systems
• Serve as primary administrator of ALTRU and related API platforms – Xtrulink and Omatic
• Maintain functional system configuration, structure, and documentation
• Oversee imports, exports, integrations, and data migrations in coordination with IT for technical changes
• Identify and implement system improvements to increase efficiency and usability
• Liaise with IT/digital staff and external vendors for functional system support; escalate technical or infrastructure-related needs as appropriate
• Support CRM training skill development across the organization
• Escalate technical issues appropriately while maintaining continuity of operation

Data Integrity & Governance

• Ensure accurate record-keeping through regular review of transactions and duplicate reports, daily sales reports, credit card transaction reports, and resolution of data issues
• Maintain donor, member, visitor, and program participant records
• Establish and enforce data entry standards and protocols
• Conduct regular audits and data clean-up initiatives
• Identify and implement methods for continual improvement in database use and data management practices
• Ensure compliance with privacy, confidentiality, and security standards

Development & Membership Data Support

• Ensure accurate tracking of gifts, pledges, campaigns, and memberships
• Support prospect management through recording donor interactions, creating prospect profiles, and conducting wealth screenings
• Generate mailing lists with constituent segmentation for appeals and donor stewardship
• Assist with donor recognition and stewardship tracking
• Process and deliver membership cards (printed and digital)
• Provide regular reports and analysis to the Chief Development Officer to support strategic goals and board communication

Campaign & Fundraising Operations

• Design and maintain campaign data structures and tracking systems
• Track pledges, payment schedules, and gift restrictions
• Support prospect pipeline and portfolio management
• Produce campaign dashboards and progress reports
• Partner with consultants and leadership on data preparation

Reporting & Analytics

• Generate reports, support analysis, and identify trends for Development, Finance, Education, Marketing, and Leadership to inform strategy
• Support forecasting, KPIs, and performance measurement
• Translate data into actionable insights
• Ensure reconciliation with Accounting/Finance

Systems Continuity & Digital Coordination

Cross-Departmental Collaboration

• Partner with Accounting/Finance to align gift and revenue coding and support revenue reconciliation and receivables
• Collaborate with Marketing & Communications on segmentation and lists
• Support Membership, Visitor Services, and Programs teams with Altru and Xtrulink processes and functions
• Improve interdepartmental data flows and practices
• Support special event revenue tracking and reconciliation through cross-system integration and inter-departmental processes
• Coordinate with IT/Digital to align CRM and institutional systems infrastructure

Systems & Workflow Optimization

• Improve consistency and automation of processes
• Develop and maintain documentation and procedures
• Train staff on CRM best practices
• Identify and implement methods to streamline data and information sharing
• Maintain working knowledge of core platforms and workflows to ensure continuity during planned or unplanned staff absences
• Support documentation of systems, processes, and access protocols to reduce single points of failure

Chief Development Officer & Foundation Support

• Provide structured coordination support to the Chief Development Officer
• Support committee and board meetings as needed
• Support donor and campaign-related meeting logistics

Qualifications

We value the diverse paths that lead individuals to this work. The qualifications below reflect competencies that contribute to success in this role. Incumbents may bring strengths in:

• Experience administering CRM/database systems (ALTRU or other Blackbaud systems strongly preferred), or demonstrated ability to learn and manage complex systems
• Expertise in data integrity, including data hygiene and quality assurance
• Advanced computer literacy, including strong proficiency in Excel, operating systems, and the ability to troubleshoot issues
• Advanced spreadsheet skills (Excel or equivalent), including formulas, pivot tables, and macros
• Experience generating reports and analytics, data modeling, segmentation, and dashboards to support decision making
• Strong systems and workflow orientation, knowledge and skills in using AI to improve workflow a plus
• Excellent analytical, problem-solving, and organizational skills
• Comfortable working collaboratively across departments, with strong communication skills
• High attention to detail, accuracy, and organization
• Professional discretion and confidentiality
• Understanding of data security standards and data governance and compliance practices
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks
• Ability to learn and support a range of digital systems and platforms that support operational continuity

Employee Expectations

As a Museum employee, the incumbent is expected to model the following traits:

• Foster and maintain open communication and collaboration and actively engage in the exchange of ideas and maintain constructive relationships
• Initiative and creativity in all aspects of the position
• Lead by example by maintaining a high standard of professional ethics and conduct
• Treat everyone with dignity and respect
• Align with organizational values, culture, and commitments to sustainability
• Support and uphold the policies and procedures of the Museum

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.