Global Support Representative

Providing exceptional customer support, the full-time Global Support Representative will assist customers with complex technical inquiries via email and phone while managing expectations and ensuring thorough documentation of communications in a remote environment. Key Responsibilities Support customers by addressing inquiries and managing expectations through effective communication Log all customer interactions accurately in the support ticket tracking tool Collaborate with the development support team to resolve incidents within service level agreements Required Qualifications 3+ years of customer or technical service experience Strong technical experience with software and internet applications Understanding of customer business processes and software system relationships Ability to create reports and update knowledge base articles Willingness to travel occasionally for customer visits