Universal Banker I

Universal Banker Role

Baker Boyer seeks a positive individual to engage and connect clients with services to best fit needs. Universal Bakers are encouraged to build lasting relationships with clients by providing friendly service to problem solve and/or execute requests in a timely and efficient manner. To be successful Universal Bakers will exemplify being a self-starter with a high degree of teamwork and interaction with fellow employees while performing a variety of duties related to paying and receiving transactions.

Role and Responsibilities

• Provides client service by receiving, paying out and keeping accurate records of all moneys involved in paying and receiving transactions including sale or processing of check cashing, receipt of deposits, and cashier's checks and making corrections as needed.
• Provides clients information about a variety of services pertaining to their deposit such as ATM, CD, IRA'S, Direct Deposit, safe deposit boxes, wire transfers, foreign currency, foreign drafts, eStatements, Debit Cards, Online banking, Bill Pay and including lending or investments needs as appropriate.
• Maintains a thorough knowledge of the Bank's products, services, policies, procedures, and federal regulations.
• Handles service issues and disputes by clients both on the phone and in person.
• Provides direction of clients to other areas in the bank as necessary.
• Maintains the security and confidentiality of Bank and client information.
• Opens and closes the branch as needed.
• Builds, retains, and expands internal relationships.
• Assists fellow employees with a variety of customer banking situations.
• Collaborates with colleagues in carrying out the Bank's strategic plan.
• Performs additional duties as requested.

Skills and Qualifications

• Goal oriented, self-motivated, and enthusiastic to provide extraordinary client service.
• Ability to make connections and guide clients with services to meet needs.
• Excellent client service skills; able to deliver professional and courteous contact with the public in person, on the phone or through written correspondence.
• Ability to proactively build and maintain positive relationships by portraying an approachable and open-minded outlook.
• Is a team player: willing to delegate important tasks or take on additional tasks, as needed?
• Ability to always portray a highly professional image by observing bank dress guidelines and exemplifying self-confidence and poise.
• Strong knowledge and ability to use and/or learn Microsoft Office Suite (Word, Excel, Outlook) with proficiency and accuracy.
• Strong verbal and written communication skills. Ability to read, write, speak and understand English.
• Ability to deal with problems involving several variables in standardized situations or seek additional support when needed.
• Exceptional time management skills, attention to detail and accuracy; ability to efficiently organize and prioritize multiple tasks.
• Knowledge of/or ability to easily learn and maintain banking policies and procedures
• May require assistance in coverage of other office positions intermittently.

Education and Experience Requirements

High School Diploma or equivalent; and/or two to three years related experience. General understanding of banking and/or financial services industry desired.

Physical Demands/ Conditions Requirements

General office environment, bending, sitting and/or standing on feet in dress shoes for extended periods of time, extended use of computers, office and item processing equipment, hand eye coordination, manual dexterity, proficient at 10 keys, lifting boxes of coins up to 40lbs. Ability to display positive attitude and genuine listening skills with clients. Efficient use of transaction processing systems.

Equipment Used

General office equipment, computers, printers, scanners, ATM, and FAX equipment.

Baker Boyer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.