Senior Teller

SUMMARY Ensures accurate and timely processing of basic and routine retail banking transactions for personal and commercial customers. Balances daily work in accordance with established policies and procedures. Promotes and cross-sells bank products and services. Performs other related duties as necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES Processes a variety of customer transactions including but not limited to: deposits, withdrawals, check cashing, loan payments, saving bonds redemption and cashier’s checks issuance. Responsible for daily balancing of transactions and a Teller cash drawer; organizes and scans transaction documents for processing. May be assigned ATM and/or branch vault balancing tasks. Provides an excellent customer experience through courtesy and friendliness. Seeks to build customer relationships and build customer loyalty. Identifies customer needs and cross sells the bank’s products and services to meet those needs. Participates in sales campaigns and makes appropriate referrals to Personal Bankers or other business partners in investment, wealth management, trust and commercial lending. Ensures compliance and proper documentation requirements are met in adherence to internal policies and procedures in processing transactions. Prepares BSA/AML transaction reports as applicable. Minimizes the bank's liability exposure by adhering to established policies and procedures, internal controls and legal and regulatory guidelines. Identifies fraudulent transactions, forgeries, and counterfeit bills and follows established security controls to protect the branch against criminal and fraudulent activities. Assists with other operational duties including but not limited to: verifying shipments; cash ordering; audit tasks; safe deposit customer service. Provides technical expertise to the teller staff and assists with more complex inquiries or transactions. Provides on-the-job training for new Tellers as needed. Works closely with Teller Supervisor and/or Branch Operations Manager in providing support in other areas of branch operations as necessary. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or equivalent; five years of previous teller experience; or equivalent combination of education and experience. Strong product knowledge and understanding of standard branch banking policies and procedures required as this Senior Teller role may be the only Teller position in a small branch. Excellent customer service skills with the ability to cross-sell bank products and services. Excellent communication and interpersonal skills. Computer proficient in MS Word and Excel. All candidates for hire will undergo a credit and criminal background check. Only qualified candidates will be contacted. Grove Bank & Trust is a drug-free workplace and an Equal Opportunity Employer - Veteran/Disability. #J-18808-Ljbffr