Automotive Parts Counterperson

Parts Counter AssociateKrause Auto Group is looking for a motivated, customer-focused, and detail-oriented Parts Counter Associate to join our growing team. If you enjoy working in a fast-paced environment, helping customers and technicians, and building a long-term career in the automotive industry, this is a great opportunity to grow with a successful organization.For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department.With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.Why You’ll Love It Here401(k) with company matchDental & vision insurance availablePaid vacation, PTO, and holidaysCareer advancement opportunities—we promote from withinEmployee discounts on vehicles, parts & serviceFamily-owned and operated cultureLong-term career stabilityFast-paced and team-oriented environmentWhat You’ll DoAs a Parts Counter Associate, you’ll play a key role in supporting dealership operations by assisting customers, technicians, and service advisors with their parts needs while ensuring accuracy and exceptional service.Customer & Parts SupportAssist retail and internal customers with parts inquiries and ordersProvide accurate parts pricing, availability, and order updatesCommunicate professionally with customers, service advisors, and techniciansAnswer incoming phone calls and respond to parts requests efficientlyProvide exceptional customer service throughout the entire parts processInventory & Order ManagementRead and interpret parts catalogs to identify correct parts and componentsPull and fill parts orders accurately from inventoryMaintain organized inventory and assist with weekly bin checksNotify management of low inventory or out-of-stock items requiring immediate attentionLocate and source parts from outside vendors when necessaryReview body shop estimates to ensure parts and pricing accuracyAdministrative ResponsibilitiesEnsure all internal parts requests are properly billed on repair ordersProcess retail payments and credit authorizationsMaintain accurate documentation and inventory recordsSupport additional parts department operations as neededWhat You BringPrevious automotive parts experience preferredStrong communication and customer service skillsPositive attitude and team-oriented mindsetAbility to multitask and stay organized in a fast-paced environmentAttention to detail and accuracy when handling parts and inventoryWillingness to learn and grow within the automotive industryStrong time management and problem-solving abilitiesRequirements:High school diploma or equivalent preferredValid driver’s license with a clean driving recordAbility to read and interpret safety and maintenance documentsBasic math and calculation skills including discounts, percentages, and pricingWhy Krause Auto Group?Over 30 years of automotive successFamily-owned and operated organizationPromote-from-within culture with real advancement opportunitiesLeadership team committed to employee development and successOpportunity to grow within a respected multi-brand automotive groupPerfect For Candidates With Backgrounds In:Automotive parts departmentsService advising supportInventory or warehouse operationsCustomer service and retailCollision center parts operationsAutomotive dealership environmentsKrause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.