Transportation Assistant
US Department of Veterans Affairs
Job Title
Transportation Assistant
Job Description
Major duties include but are not limited to:
- Answers inquiries in person and via telephone from patients and/or families regarding eligibility for transportation services including air ambulance, commercial air, taxi, ambulance, and personal transportation.
- Serves as point of contact for clinical staff regarding eligibility for transportation services.
- Interviews individuals to obtain information to determine eligibility and legal entitlement for transportation services.
- Interprets and applies policies, regulations, and laws to insure Veterans meet eligibility requirements for benefits.
- Advises individuals and their beneficiaries or representatives of financial obligations and their rights to appeal.
- Addresses a variety of benefits and/or obligations regarding transportation services.
- Maintains familiarity with public laws pertaining to Veterans benefits, state commitment laws, worker's compensation, humanitarian services, reimbursable insurance, third party billing, privacy act and release of information.
- Exhibits tact and diplomacy during interactions with patients, staff, and co-workers.
- Communicates in person, via telephone, via electronic mail and through shared documents with coworkers and supervisors.
- Communicates with a variety of individuals including physicians, nurses, technical support staff, Veterans, and Veterans' families.
- Enters information into computer system (patient registration, disposition, record tracking, appointment management, etc.).
- Uses complex patient databases to track eligibility, enrollment status, and demographic information.
- Performs regular reconciliations and adjusting account balances related to special mode transportation services. Reconciles vouchers against authorizations for accuracy prior to preparing certifications for payment.
- Manages and correctly determines which fund control points to utilize when processing authorizations and payments.
Work Schedule: Monday - Friday 7:30AM - 4:00PM (Subject to change based on the needs of the Agency)
Telework: Unavailable
Virtual: This is not a virtual position.
Position Description/PD#: PD99910S
Relocation/Recruitment Incentives: May not be authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
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