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Transportation Assistant

US Department of Veterans Affairs

Job Title

Transportation Assistant

Job Description

Major duties include but are not limited to:

  • Answers inquiries in person and via telephone from patients and/or families regarding eligibility for transportation services including air ambulance, commercial air, taxi, ambulance, and personal transportation.
  • Serves as point of contact for clinical staff regarding eligibility for transportation services.
  • Interviews individuals to obtain information to determine eligibility and legal entitlement for transportation services.
  • Interprets and applies policies, regulations, and laws to insure Veterans meet eligibility requirements for benefits.
  • Advises individuals and their beneficiaries or representatives of financial obligations and their rights to appeal.
  • Addresses a variety of benefits and/or obligations regarding transportation services.
  • Maintains familiarity with public laws pertaining to Veterans benefits, state commitment laws, worker's compensation, humanitarian services, reimbursable insurance, third party billing, privacy act and release of information.
  • Exhibits tact and diplomacy during interactions with patients, staff, and co-workers.
  • Communicates in person, via telephone, via electronic mail and through shared documents with coworkers and supervisors.
  • Communicates with a variety of individuals including physicians, nurses, technical support staff, Veterans, and Veterans' families.
  • Enters information into computer system (patient registration, disposition, record tracking, appointment management, etc.).
  • Uses complex patient databases to track eligibility, enrollment status, and demographic information.
  • Performs regular reconciliations and adjusting account balances related to special mode transportation services. Reconciles vouchers against authorizations for accuracy prior to preparing certifications for payment.
  • Manages and correctly determines which fund control points to utilize when processing authorizations and payments.

Work Schedule: Monday - Friday 7:30AM - 4:00PM (Subject to change based on the needs of the Agency)

Telework: Unavailable

Virtual: This is not a virtual position.

Position Description/PD#: PD99910S

Relocation/Recruitment Incentives: May not be authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Vacancy posted 5 hours ago
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