Gas Supervisor

Natural Gas Operations Supervisor

Performs difficult technical and supervisory work planning, organizing and directing the work of a division and crews engaged in installation, maintenance, repair, and operation of the natural gas distribution system while ensuring regulatory compliance and all safety regulations.

An employee in this class leads and directs Natural Gas Operations crews, under the supervision of the Natural Gas Superintendent, to ensure timely completion of natural gas maintenance, construction, regulatory work and damage control. Employee leads and fosters a culture of employee engagement and communicates clear expectations. Emphasis of the work is on the development and monitoring of performance agreements and employee coaching and training. Employee is responsible for ensuring employee certifications are current and maintained. Work includes the construction, maintenance and repair of gas lines and involves planning work projects based on extension, maintenance and emergency needs. Employee is responsible for coordinating work with customers, assigning crews to projects, responding to customer concerns and requests, and inspecting contract work. Work is performed under general supervision and is evaluated on the basis of attainment of individual and divisional goals, accomplishing work objectives within budget limits, promoting a positive work culture, ensuring proactive and responsive customer service, and compliance with safety regulations.

Plans and directs crews, equipment, and materials to install, maintain, and repair natural gas lines. Manages employee on-call and daily work schedules ensuring adequate staffing and coverage. Supervises crews engaged in testing, repairing and replacing main line distribution, service lines, meters, regulators, regulation stations, telemetry and other apparatuses. Surveys job sites prior to instructing crews on large or more difficult projects; inspects work during performance and after completion, determines appropriate configuration of service extensions and connections, meets with the public on customer service issues. Participates in the preparation of bid specifications and bid proposal analysis for the purchase of heavy equipment; makes estimates of the cost of time, materials, and equipment in costing projects; maintains records of parts and supplies and identifies when supply orders are needed. Prioritizes projects and coordinates the use of available equipment, materials and staff to obtain maximum effectiveness and economy. Instructs workers in the appropriate safety procedures and enforces their use. Keeps records, prepares reports, prepares material and supply requisitions, maintains adequate inventory and appropriate records. Provides guidance and support to departmental staff; enforces strict and consistent adherence to safety practices and work specifications; participates in recruitment, selection, career development, and coaching of staff in coordination with Natural Gas Superintendent and Natural Gas Utility Director. Ensures proper training of crews in proper work methods and techniques, conducts performance coaching and evaluation, plans training and safety meetings. Plans and participates with crews in checking regulator stations, cathodic protection and conducting leak surveys. Provides proactive and responsive customer service, thoroughly addressing customers' requests and questions and ensuring complaints are handled as quickly and professionally as possible. Ensures compliance with all federal, state, and local regulations and codes for the Natural Gas Distribution System; ensuring all federally mandated deadlines are met. Monitors daily operations to enhance and maintain a high degree of public trust; identifies and influences the implementation of best practices to improve productivity, safety, public image, and to reduce operating costs. Attends staff meetings and communicates frequently with Natural Gas Superintendent to ensure clear and consistent communication is maintained between staff, contractors, and management. Coordinates with other City departments and outside agencies to achieve departmental goals and improve overall business results. Performs additional duties essential to the Natural Gas Utility Department and/or City needs, as needed and deemed necessary by management.

Knowledge of the principles and practices of public utilities layout and design, construction, repair and maintenance of the natural gas system. Knowledge of federal, state, and local laws, codes, regulations, and safety orders pertaining to municipal owned natural gas systems. Knowledge of principles, practices, occupational hazards, and safety precautions of natural gas systems. Knowledge of purchasing procedures. Knowledge of the use of department related equipment and materials, policies and fees. Skill in collaborative conflict resolution. Skill and ability to effectively and efficiently manage crew including all related supervisory functions involving personnel. Ability to read and interpret natural gas distribution construction plans and specifications. Ability to establish and maintain effective working relationships with the public, department heads, governmental officials, City employees, and contractors. Ability to communicate effectively, both orally and in writing, and to prepare and maintain accurate records and reports.

Graduation from an accredited college or university with an associate degree in mechanical engineering, construction management, business management, or a related field desired; bachelor's degree highly preferred. 2 years of progressively responsible experience in leading crews and supervision of public utilities is required; an equivalent combination of education, training and experience in public sector utility construction, installation and maintenance providing the necessary knowledge, skills and abilities to adequately perform the essential duties may be considered.

Directly supervises Natural Gas Operations crews.

Work is generally performed in both inside and outside environmental conditions in which the employee is subject to workplace hazards including exposure to operating mechanical equipment creating fumes, odors, and dusts and atmospheric conditions with extreme cold and heat for extended periods of time. Employee is subject to a level of noise requiring workers to shout in order to be heard above the ambient noise level. In addition, the employee is subject to a chance of injury from walking or standing in a construction site. Work involves emergency call-back service.

Must be able to perform the basic life operational skills of climbing, stooping, kneeling, reaching, standing, walking, fingering, grasping, talking, hearing and repetitive motions. Must be able to perform medium work exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Must possess visual acuity to read maps and diagrams; to operate a vehicle; and to read, analyze and prepare reports. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels.

Legally eligible to work in the United States. Possession of a valid North Carolina Commercial Driver's License.

$62,611-78,263

Open until filled, apply by July 20th, 2026, for first consideration.