Supervisor Insurance Verification Authorization Revenue Cycle

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in. UTHealth seeks a detail‑oriented Supervisor, Insurance Authorization Verification to support patient access. This role verifies eligibility, secures authorizations, and confirms benefits to ensure accurate billing and a seamless patient experience. Key duties include payer communication, documenting approvals, resolving coverage issues, supervising staff, and auditing workflows for accuracy and compliance. Requires strong attention to detail, professionalism, and healthcare insurance knowledge. Proficiency in Epic, Excel, leadership, analytical skills, and AR follow‑up. Department: Revenue Cycle Status: Full‑time Location: Remote (2‑4 weeks onsite for training at 1851 Crosspoint Ave, 77054) Occasionally, onsite meetings/additional training Must live in Texas (TX). We do not provide lodging or mileage reimbursement for training. Once you join us you won’t want to leave. We reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization—benefits, insurance, etc.—plus: 100 % paid medical premiums for full‑time employees Generous time off (holidays, preventive leave day, vacation, and sick time – roughly 37–38 days per year) The longer you stay, the more vacation you’ll accrue. Longevity Pay (monthly payments after two years of service) Retirement plan and pension plan. We take care of our employees! As a world‑renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as: Free financial and legal counseling Free mental health counseling services Gym membership discounts and access to wellness programs Other employee discounts including entertainment, car rentals, cell phones, etc. Resources for child and elder care Plus many more! Position Summary Responsible for the pre‑arrival/authorization process for assigned departments, and oversees and ensures the accuracy of data submitted to payors, completeness of insurance claims, and compliance with federal and state rules and regulations applicable to professional billing collections. Position Key Accountabilities Performs audit denial review to ensure internal policies and procedures are followed. Ensures compliance with federal and state regulations and commercial payer guidelines. Provides day‑to‑day oversight and supervision of assigned staff. Sets performance goals for assigned staff, monitors their work performance and attendance. Provides coaching to assigned staff and conducts weekly team meetings. Ensures that staff are adequately trained to meet work volumes and identifies deficiencies to secure additional training as necessary. Promotes and maintains positive relationships with internal and external customers. Maintains confidentiality in accordance with HIPAA regulations and university policy regarding patients and commercial insurance carriers. Identifies and assesses relevant regulatory changes to ensure policies and procedures remain compliant with federal and state law. Manages human resources activities of the department, including recruiting, selection, hiring, termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning. Performs other duties as assigned. Certification/Skills None Minimum Education Associate’s Degree in Business or equivalent required. Substitute required education with equivalent years of experience beyond the minimum experience requirement. Minimum Experience 3 years of experience working with various insurance companies, and extensive knowledge of billing and collections for commercial and governmental plans. 2 years of experience in patient access or revenue cycle operations preferred. 1 year of experience in a leadership role preferred. Physical Requirements Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently; or negligible amount constantly to move objects. Security Sensitive This position is a security‑sensitive position pursuant to Texas Education Code, Texas Government Code, and other statutes. Employees must permanently reside and work in the State of Texas. #J-18808-Ljbffr UTHealth Houston