Cloud Contact Center Engineer for Genesys & VoIP
Humana
Humana Inc. is seeking a Cloud Solutions Engineer 2 to provide operational support for Genesys Contact Center, WFM, and VoIP platforms.
You will monitor incidents, participate in 24x7 on-call rotations, and optimize routing, reporting, and workforce processes to ensure high availability and service reliability. The role emphasizes automation, AI-enabled solutions, and collaboration with carriers and internal teams to drive efficiency and business continuity.
#J-18808-LjbffrVacancy posted 2 days ago
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