ESI Benefit Educator

Benefit Educator

Client by Evernorth is seeking professional, engaging Benefit Educators to support client benefit fairs and events. This on-call role is ideal for individuals who enjoy face-to-face interaction and are comfortable representing a trusted pharmacy benefit services manager brand in public, client-facing environments. This position is on an as-needed basis with no guaranteed hours. Benefit Educators serve as a knowledgeable, approachable presence at benefit fairs, helping individuals understand their pharmacy benefits, answer high-level questions, and access appropriate resources. Primary job locations include Seattle, Washington, Spokane, Washington, Coeur d'Alene, Idaho, Post Falls, Idaho, Portland, Oregon, and Salem, Oregon.

Key responsibilities include delivering positive, informed member experiences by supporting individuals at client benefit fairs and events, increasing benefits awareness and engagement through proactive, professional attendee interactions, building trust and confidence by answering high-level pharmacy benefit questions and connecting attendees to appropriate resources, supporting consistent, high-quality event execution by sharing educational and promotional materials, and contributing to continuous improvement by completing required post-event feedback.

Training and preparation include attending an annual client training to build foundational knowledge of the organization, industry, and educator role, and participating in a 30-minute to 1-hour account-specific training session with the account team at least 48 hours prior to each assigned benefit fair. This training covers client-specific plan details and key talking points to ensure educators feel prepared and supported.

Work requirements include residing locally within the assigned geographic area, willingness to travel within the region; reliable transportation required, availability on an as-needed basis, including occasional last-minute requests, professional attire and demeanor required at all events.

Skills include strong verbal communication and interpersonal skills, comfort engaging individuals one-on-one and in small group settings, professional presence in client-facing environments, customer service or public-facing experience preferred, familiarity with benefits or insurance information is a plus.