Assistant Program Manager

Job Description

Job Description

About Ultimate Sustainability

Ultimate Sustainability is a multi-site program serving young adults with autism. The program provides structured support, community integration, and skill-building opportunities in a safe and engaging environment.

Position Summary: M-F (8am-4pm) On Site

This position is an excellent opportunity for someone looking to start or grow a career in human services while gaining valuable experience in case management, participant services, compliance, and program operations.

The Assistant Program Manager supports the Program Manager with participant services, case management activities, documentation, communication, compliance tracking, and day-to-day program support. This position serves as a developmental role and assists in ensuring participant needs, documentation requirements, and program deadlines are completed accurately and on time.

The Assistant Program Manager works closely with the Program Manager and Location Leads to help ensure participant needs are met, participant records remain current, and communication with families and case managers is timely and professional.

Core Responsibilities

Participant & Case Management Support

• Help support and schedule participant intake meetings and onboarding activities.
• Assist with gathering and maintaining participant intake documentation.
• Help maintain participant files and ensure required documentation is current and organized.
• Monitor participant attendance and assist with attendance follow-up as needed.
• Assist with communication between guardians, families, case managers, and the Program Manager.
• Support the preparation and scheduling of 45-day, semi-annual, and annual participant reviews.
• Assist with tracking Service Agreement renewals and documentation deadlines.
• Support the Program Manager with participant services, case management activities, and ongoing communication needs.

Documentation & Compliance Support

• Assist with Pavillio documentation review and follow-up.
• Review participant files for completeness and accuracy.
• Assist with maintaining participant records and internal tracking systems.
• Assist with participant file audits and compliance reviews.
• Monitor upcoming participant deadlines and required reviews.
• Assist with maintaining program forms, templates, and documentation.

Communication & Coordination

• Respond to emails, phone calls, and messages in a timely manner.
• Coordinate participant intake meetings, annual reviews, and support team meetings.
• Maintain documentation of participant, guardian, and case manager communications.
• Follow up on outstanding action items and requests.
• Support Location Leads and the Program Manager as needed to ensure participant needs, documentation requirements, and program deadlines are met.

Qualifications

• Associate degree;
• Experience in case management, human services, social services, disability services, or a related field preferred.
• Experience coordinating services with families, guardians, and case managers preferred.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.
• Experience working with individuals with autism or disabilities preferred.
• Proficient with computers and electronic documentation systems.

We are a rapidly growing, innovative participant-focused company that provides much needed community support based day support services to individuals with Autism and related conditions. Come be a part of something fun and life changing!

Company Description

We are a rapidly growing, innovative participant-focused company that provides much needed community support based day support services to individuals with Autism and related conditions. Come be a part of something fun and life changing!