Customer Service Representative

We are seeking an experienced Client Service Representative (CSR) to join our team at VCA California Veterinary Specialists in Murrieta. At VCA California Veterinary Specialists Murrieta, we take our mission seriously: your pet’s health is our top priority, and excellent service is our goal. We strive to provide an exceptional experience for every client and pet who walks through our doors. We are looking for a friendly, professional, and compassionate individual who thrives in a fast-paced environment and is committed to providing outstanding client service. Why We Need You As one of the first points of contact for our clients, the Client Service Representative plays an important role in creating a welcoming experience and building trust and confidence in our hospital team. Essential Functions Greet clients and their pets and provide a welcoming, professional experience. Answer incoming calls and assist clients with questions and hospital information. Schedule and confirm appointments. Make outbound calls for follow-ups and prospective clients. Present and explain fees and process payments. Assist clients with products, services, and prescriptions. Provide general education regarding non-medical pet care, including heartworm prevention, housebreaking, and flea and tick control. Maintain accurate medical records, charts, reports, and correspondence. Assist with maintaining a clean and organized hospital environment, including the removal of animal waste when necessary. Work closely with the hospital team to help ensure clients and patients receive timely and compassionate service. Qualifications At least one year of customer service experience. High school diploma, GED, or equivalent. Excellent communication and listening skills. Compassion for both pets and people. Strong problem-solving and decision-making skills. Ability to learn and apply new information. Proficiency with Microsoft Office. Ability to work non-traditional hours, including nights, weekends, and holidays. Ability to lift up to 40 lbs. Ability to work in an animal hospital environment with potential exposure to allergens, contagious diseases, noise, odors, bites, scratches, and animal waste. Compensation Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $20-$23 per hour. Benefits Including medical, dental, and vision coverage, paid vacation and sick time, 401(k), generous employee pet discounts, and more. Equal Opportunity Employer We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. #J-18808-Ljbffr VCA Animal Hospitals