Forward Deployed Product Manager

What you’ll do

• Deliver customer implementations. You will act as an owner, treating each API integration as a unique proposition and carefully scoping and delivering the perfect implementation for a specific customer’s use case. You will work step by step with the customer to ensure that they are including the right feature set, API endpoints, and wireframes for success.
• Key technical contact. You’ll work with our customer’s engineering and product teams as they integrate and continue to develop with Gigs, and advise them on the best implementation path.
• User flow advisor. You will be the subject matter expert when it comes to the UX/UI the customer builds, and the specific endpoints that are required to build out a best‑in‑class user experience.
• Project management. You have experience with and are a super user of Smartsheets, Asana, Linear, or another type of project management tool. You will own a portfolio of complex, critical implementations and projects, shape roadmaps, define key milestones, and track progress to ensure successful execution ahead of the deadline.
• Cross‑functional coordination. You will ensure alignment across Business Development, Marketing, Product and Engineering teams, driving them toward a shared vision. By setting clear goals and building cross‑functional roadmaps you keep all stakeholders focused, coordinated and executing efficiently.
• Product management. You’re creating a completely new product, so you will spot when a new feature could unlock a use case and be comfortable working with product and engineering to make it a reality.
• Commercial strategy. Understand the commercial fundamentals of each implementation and work to ensure they are delivered successfully. Deeply understand what characterises a high‑conversion user flow and help our customers implement it.

What we are looking for

• You are an implementation powerhouse: You have 5+ years of experience in implementation, professional services or product management at a B2B or SaaS tech company, worked on complex API integrations and know how to execute them successfully.
• You have exceptional project management skills: juggling multiple high‑priority projects is second nature to you thanks to your outstanding organisational skills and the ability to maintain clarity in chaotic situations.
• You balance a technical, product and commercial mindset: you have a strong technical aptitude with the ability to understand and influence product development, and a deep understanding of APIs and webhooks. Your business acumen shows you can onboard into complex, operationally‑intensive industries.
• You are a master of communication: Your written and verbal communication skills are exceptional, allowing you to convey complex ideas effectively and engage with diverse stakeholders, including persuading C‑level executives.
• You are proactive, creative and hands‑on: you take the initiative to tackle challenges, bring creativity to your work and consistently think ahead in a fast‑paced environment. You are not afraid to roll up your sleeves and execute when needed.

Salary Range: $200,000 - $250,000

Benefits

• Competitive base salary and equity.
• Stipends for home‑office or work setup.
• Budget for learning and development.
• Free phone and international data plan.