Quality Specialist
Milwaukee Tool
Title: Quality Specialist- Service NPD Reports to: Job Code: Quality Engineer Department: Customer & Product Service The Service Quality Specialist is responsible for governing service procedures following the standards agreed upon and expectations. This job description lists major areas of responsibility and additional job activities may be added at any time.
Duties and Responsibilities
Validate systems for product launches to ensure compliance with operational requirements. Collaborate cross-functionally to coordinate operations for product launches. Facilitate development of new processes to support serviceability of product. Govern documentation lifecycle and documentation management. Perform audits using various processes to ensure compliance with company standards Generate reports to support Quality and Engineering initiatives Analyze data and document processes to visualize current state performance Support Kaizen events and continuous improvement initiatives Assist in the creation and rollout of Technical Service Bulletins (TSBs) Upload and maintain documentation in QMS using standardized formats Collaborate cross-functionally to resolve quality issues and maintain standards
Education and Experience Requirements
High school diploma or equivalent education 3+ years in quality assurance, technology Ability to read blueprints, schematics, and technical documentation Advanced Skills with Analytical software (Power BI, Excel) Skills with root cause analysis (RCA), corrective and preventative actions Excellent verbal and written communication, organizational, and interpersonal skills
Milwaukee Tool is an equal opportunity employer. Milwaukee Tool, founded in 1924, is a global leader in delivering innovative solutions to the professional construction trades that increase productivity and safety. Milwaukee® is known for their world-leading M12™, M18™, and MX FUEL™ cordless systems, the ground-breaking performance of their cordless innovations, safety solutions, battery-powered outdoor power equipment, jobsite lighting and clean-up, time-saving accessories, and innovative hand tool and PACKOUT™ Modular Storage Products. The company is dedicated to delivering a steady stream of advanced, trade-specific solutions. Milwaukee Tool is a Brookfield, Wisconsin-based subsidiary of Techtronic Industries Co. Ltd. (TTI) (HKEx stock code: 669, ADR symbol: TTNDY). For more information on the full line of Milwaukee® products, please call 1-800-SAWDUST or visit Milwaukee Tool.
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