Summer 2027 Internship - Content Design

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Futureforce University Recruiting Fixed Term & Temporary Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Team Content Designers use data and research to build product experiences that give Salesforce users the right information, at the right time, in the right way. We help customers reach their goals faster by crafting easier-to-use, streamlined products and features. As Salesforce continues to invest in AI-driven and agentic experiences, our Content Design team partners closely with Product, Research, and Engineering to make sure every word and interaction earns trust. About the Role As a Summer 2027 Content Design Intern, you'll join a real product team in San Francisco and work hand-in-hand with content designers, UX designers, researchers, product managers, and engineers on live features - not a simulated project. You'll use AI tools and build skills to craft in-app experiences and content, while working iteratively and early in the product development process, balancing user needs, technical constraints, and business goals. What You'll Do Apply standard content design methods - audits, journey mapping, competitive research - to real features. Use the latest AI tools and best practices to efficiently craft content and user flows. Write clear, concise, and usable in-product copy for onboarding flows, modals, notifications, and other UI surfaces. Partner with a mentor and cross-functional team (design, research, PM, engineering) to ideate, prototype, and iterate on solutions. Participate in user research and usability testing, and help translate findings into design decisions. Conduct competitive analysis and bring an outside perspective on UX patterns. Learn and apply Salesforce's brand voice and tone standards, and design system guidelines. Work hands-on with Claude, OpenCode, GitHub, Figma and the team's design system components to design, build, and augment working prototypes. Present work in team critiques and incorporate feedback using a structured model (e.g., Situation-Behavior-Impact). Participate in Content Design reviews and crits as a reviewer, sharing your feedback and opinions on others' designs. Be a vocal advocate for our customers. Explore how AI tools (e.g., Slackbot, Figma AI features) are shaping content design workflows. What We're Looking For Currently pursuing a Bachelor's or Master's from a North American school with a degree in communications, product design, UI/UX design, human-computer interaction, cognitive science, user research, or a related field, and returning to school after the internship An online portfolio of user experience design work that demonstrates storytelling, UX writing ability, and user-focused design thinking. Genuine curiosity about how words and design decisions shape user experience and accessibility. Comfort giving and receiving feedback, and adapting to shifting priorities and deadlines. Basic familiarity with Figma or similar design tools is a plus, but not required - we'll help you build this skill. Strong collaborator who enjoys talking to PMs, engineers, designers, researchers, and technical writers across the org. Ability to effectively guide AI tools to achieve desired outcomes Experience using large language model (LLM) coding assistants and agentic tools is a plus Experience using Copilot, Cursor, Claude Code, Gemini or other agent-based frameworks is a plus Why Join Us Past interns have called out the chance to work on live product surfaces, sit in on critiques and town halls, and build real relationships across design, research, and engineering - with the freedom to follow their curiosity within a structured program. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Know your rights: workplace discrimination is illegal. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $42 - $48 per hour. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. #J-18808-Ljbffr salesforce.com, inc.