Client Services Specialist

Client Services SpecialistTransAction Associates is seeking a Client Services Specialist to play a key role in supporting and delivering transportation and mobility programs and initiatives for employers, municipalities, nonprofit transportation management associations, property owners and developers, and other clients. The person in this role will work closely with the consulting team and will serve as a primary point of contact for assigned programs. In addition, they will oversee project implementation, track and evaluate analyze program performance, develop engagement and communication strategies, and provide recommendations that help clients improve mobility, accessibility, and sustainability outcomes.This role requires strong project management, client relationship, communications, and problem-solving skills, as well as the ability to manage multiple priorities independently in a fast-paced consulting environment. This is an excellent opportunity for a highly organized, proactive professional who enjoys variety, values continuous learning, and thrives in a collaborative environment. In this role, you will help develop and manage programs that encourage alternatives to driving alone, expand access to transportation options, reduce traffic congestion, and support clients in achieving their sustainability and workforce mobility goals.Success in this role requires strong communication, responsive client service, and the ability to work closely with the consulting team to ensure they are organized and prepared to deliver high-quality work.Employment Type: Full-TimeWork Schedule: Primarily standard business hours, with occasional evenings and weekends required for public engagement, community events, and meetings.Location: Hybrid; in-person work typically averages 2–3 days per week, with additional on-site meetings or events as neededKey ResponsibilitiesProgram & Project SupportCommunications, Marketing & OutreachEvents & EngagementShuttle Program SupportBusiness Development & Growth SupportQualifications RequiredBachelor's degree in communications, marketing, planning, business, public policy, or a related field, or an equivalent combination of education, training, and professional experience.3-5 years of experience in program coordination, project support, marketing, communications, customer service, transportation, planning, consulting, or a related role.Strong organizational skills and attention to detail, with experience managing multiple priorities and projects simultaneously.Excellent written and verbal communication skills, including clear and effective synthesis of information.Strong customer-service and relationship-building skills, experienced in working productively with clients, partners, and stakeholders.Works independently while collaborating effectively as part of a consulting team.Demonstrated initiative and problem-solving skills, including identifying needs and recommending practical solutions.Strong research and learning skills, with quick comprehension of new topics and a practical, client-focused application of knowledge.Strategic and creative thinker with an interest in improving programs, communications, and internal processes.Thrives in a fast-paced environment, manages competing priorities, and adapts to changing client needs, project deadlines, and organizational priorities.Compensation & BenefitsIn this role, you will work with a collaborative consulting team while benefiting from the resources of a larger transportation organization. You will gain exposure to transportation planning, commuter programs, client service, outreach, marketing, and operations, with room to grow as your skills and interests develop.Salary Range $60,000 - $70,000Compensation is based on experience and qualifications. TransAction Associates offers a competitive compensation package and a flexible, hybrid work environment, with opportunities for professional growth as the firm continues to expand.TransAction Associates is an equal opportunity employer and values diversity, equity, and inclusion. All qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status