Business-to-Business Collections Representative

Job Description Job Description Business-to-Business Collections Representative Pasadena, Texas | Hybrid Schedule 4 Days In Office / 1 Day Remote After Training Period A growing and well-established company in the Pasadena area is seeking a dependable and professional Business-to-Business Collections Representative to join its Accounts Receivable team. This position offers the opportunity to work alongside a strong leadership team in a collaborative environment that values employee longevity, accountability, and teamwork. This role reports directly to the AR/Collections Manager and works closely with a team of seven professionals managing a large commercial customer portfolio. The ideal candidate will have prior experience handling high-volume B2B collections, strong customer communication skills, and the ability to effectively manage receivables while maintaining positive client relationships. The position will begin fully in-office for the first 30 days of training and onboarding, then transition to a hybrid schedule of four days in-office and one remote day per week. Compensation ranges from $23 to $26 per hour depending on experience. Key Responsibilities Manage a commercial accounts receivable portfolio ranging from approximately $2M to $6M in outstanding receivables Maintain portfolio performance with an average DSO target of approximately 49 days Perform high-volume business-to-business collections activities through phone calls, email correspondence, and customer follow-up Build and maintain strong working relationships with customers while professionally resolving outstanding payment issues Investigate and resolve account discrepancies by coordinating with customers, sales teams, customer service, and internal departments Review aging reports and proactively follow up on past due balances Maintain detailed collection notes, account updates, and payment activity within the ERP system Provide customers with invoices, statements, payment documentation, and account information as needed Assist with dispute resolution, payment arrangements, and escalation of delinquent accounts when appropriate Support credit and collections processes including credit applications and account reviews Participate in AR meetings and provide updates regarding account status, payment trends, and collection efforts Process customer credits and adjustments when necessary Maintain accurate customer records and documentation Ensure compliance with company policies and applicable collection regulations Collaborate effectively with team members and management to support overall departmental goals Qualifications Minimum of 2+ years of recent business-to-business collections or accounts receivable experience Experience managing high-volume commercial collections portfolios Proven ability to reduce aging and effectively manage customer accounts Strong communication and relationship-building skills Highly organized with strong attention to detail and follow-through Ability to work independently while also contributing within a team environment Comfortable handling collection conversations in a professional and customer-focused manner Solid computer, data entry, and ERP system experience Strong problem-solving and analytical skills High School Diploma or GED required; additional education is a plus Additional Information Hybrid work schedule available after initial training period Stable team environment with strong leadership and positive company culture Opportunity to join a company that values reliability, professionalism, and employee retention Competitive hourly compensation based on experience level Company Description Company located in the Pasadena, Texas area Company Description Company located in the Pasadena, Texas area