Director of Service

Job Description

Job Description

Midwest Transit Equipment, Inc. seeks  a Full Time Director of Service . This position will be based out of our Marshall, MI location.

Who we are:

At Midwest Transit Equipment, we’re more than the nation’s largest volume school bus dealer—we’re a team of over 300 people driven by purpose. With 9 locations, an expansive parts inventory, and nearly five decades of experience, we’re proud to be an IC Prestige Certified dealer, keeping schools, churches, childcare centers, businesses, and communities moving safely every day. Our success comes from the people behind the buses: professionals who deliver outstanding parts, service, leasing, financing, and warranty support. When you join Midwest Transit, you become part of a team that keeps communities moving and makes a real impact every day.

Who we are looking for:

We are looking for Director of Service to manage all Service Operations within all locations to provide the highest level of external and internal customer satisfaction.

Essential Duties and Responsibilities:

• Develop and implement service policies and procedures
• Evaluate Service Department productivity and efficiency. Identify areas for improvement and implement corrective measures
• Ensure compliance with OEM requirements
• Provides input to annual operating budget for the Service Department
• Stay up to date with OEM and industry developments
• Monitor Service Technician training for OEM compliance
• Monitor and ensure all MTE locations are meeting revenue and delivery goals
• Coordinate with each location to receive or maintain Prestige rating with OEM
• Identify employee for future leadership roles and develop their skills and knowledge for advancement within the company
• Special projects as assigned by Senior Management
• Ensure all Service employees are following Company Safety Procedures
• Travel to locations regularly (roughly 75% of time traveling)

Education and/or Work Experience Requirements: 

• Bachelor’s degree preferred
• Experience in the Bus, Medium/Heavy Duty truck or automotive industry
• Previous Operations or Service Manager experience preferred
• Must be located within MTE operating region
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel)
• Strong organizational skills
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Benefits: 

• Competitive Pay
• Medical Insurance
• Dental and Vision
• Company paid for Short & Long Term Disability and Life Insurance
• 401(k) with company match
• Holiday Pay
• PTO Pay
• Career Growth

Midwest Transit Equipment is proud to be an Equal Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.