Protective Services Case Aide

Protective Services Case Aide

The Protective Services Case Aide works under the supervision of the Protective Services Trainer/Supervisor. He/she will support the daily administrative tasks and assist PSWs as requested. Must be able to work in an environment that handles highly confidential matters. Although this position encompasses a high administrative component, he/she will be exposed to tasks assigned to PSWs. This role has been designed to provide him/her with the training required to transition to a Protective Services Worker.

Responsibilities:

• Assist with printing and faxing highly confidential information.
• Forward PS documents received to the correct PS staff member
• Assist with scanning letters into the Adult Protective Services System
• Research information in the SAMS System
• Under the supervisor's direction, assists with making referrals for clients.
• Assists with making follow-up calls to clients and collaterals as instructed.
• When requested, follow up on calls forwarded to PS voicemail.
• Assist with the collecting of monthly legal and language interpreter records for Fiscal billing/payment if authorized
• Help update incoming Intake Reports and complete data entry notes/attach intake data to ensure compliance if authorized.
• Create and send mailings to consumers and other agencies as directed by PDS and Assist PSD as instructed if authorized
• Will assist in preparing and coordinating materials and space for program-related training and meetings.
• Participate in training activities as required
• Attend PSW group meetings, including Ground Rounds
• May be asked to accompany PSWs on home visits
• Support staff with a review of care plans and ongoing client services.
• Protects consumers' Personal Health Information (PHI) and reports any suspected security breaches by HIPAA regulations
• Performs all services by State and Federal regulations and CBES policies and procedures
• Other duties as assigned.

Qualifications and Characteristics

• Strong written, interpersonal, and presentation skills that convey a positive attitude and build relationships with clients and coworkers in an urban, multi-ethnic, and racially diverse environment.
• Must be organized and detail-oriented, possess strong time management and priority-setting skills, with the ability to handle diverse responsibilities and work independently with minimal supervision.
• Must be capable of working with high independence, using sound judgment to anticipate and resolve issues as they arise.
• Strong computer knowledge, proficient with Microsoft Word, Excel, and PowerPoint, and proficient in typing; preferred knowledge or an ability to develop a solid working knowledge of a client database management system.
• Ability to work in a fast-paced and changing environment.
• A natural disposition to be flexible and collaborate unselfishly in a team-oriented organization Educational Requirements and Work Experience
• Bachelor's Degree with previous experience working with a diverse population.
• Prior experience working within a nonprofit organization is desirable.

Physical Requirements of the Job

• General office environment.
• May have to lift up to 10-15lbs.
• Work requires regular standing, stooping, and bending.

Central Boston Elder Services