Desktop Support Technician I

Technical Support Technician

Provides expert technical support and guidance to system users. This role involves installing, modifying, and repairing computer hardware and software systems. The technician will troubleshoot issues in person, remotely, by phone, or via chat, ensuring timely and accurate resolution. Additionally, the technician will assist the Network and System infrastructure team with large company projects as needed. Strong communication skills are essential for this role.

Essential Duties and Responsibilities:

• Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, recommending and implementing corrective solutions, including offsite repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
• Collaborate with network and system administrators to ensure efficient operation of the company's end-user computing environment.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs and delivery of peripherals.
• Respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed.
• Assist in developing long-term strategies and capacity planning for meeting future end-user device needs.

Education:

• High School Diploma, or equivalent, required.
• An associate or bachelor's degree in computer science, Information Systems, or relevant experience in a similar position is preferred

The Company:

Putting the needs of customers first has taken Chief Industries, Inc. from a small construction company in 1954, to a highly diverse company with a reputation for manufacturing quality products and offering unparalleled customer service. Through its many divisions and subsidiaries, Chief Industries employs over 1,400 skilled and dedicated employees who produce a wide variety of products, many of which are used around the world.

Our Benefits:

This full-time position is eligible for full company benefits, including

• Paid vacation/time off
• 401(k) retirement plan plus company match
• Company-paid life insurance
• Company-paid short-term disability benefits
• Health Insurance
• Dental Insurance
• Vision Insurance
• Financial wellness coaching
• Employee assistance program
• Paid holidays (8)
• Employee discounts
• Education assistance
• And much more.

Qualifications

Preferred:

Able to learn quickly and adapt to changing technology. Strong communication and customer service skills. Excellent problem-solving and troubleshooting skills. Able to work independently and as part of a team. Knowledge of computer systems and software.

1-2 years:

1-2 years of relevant IT experience or strong technical aptitude

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.