Digital Marketing Account/Project Manager

Job Description

Job Description

Job Description:

We are seeking a talented and detail-oriented professional to manage key client accounts, improve online reputations, and oversee various online presence campaigns. This role requires a proactive problem-solver with exceptional communication skills who thrives in a fast-paced, collaborative environment.

Responsibilities:

Online Reputation Management:

• Manage and enhance clients’ online reputations across platforms such as Google, social media, and review sites.
• Monitor and respond to online reviews, remove negative/false content, and implement strategies to improve overall star ratings.
• Address and mitigate unwanted online content, such as news articles, court records, and YouTube videos, adhering to platform-specific guidelines.
• Stay updated on changes to review platforms and search engine algorithms to develop innovative tactics that support client goals.

Campaign Oversight:

• Develop and execute comprehensive strategies, including building websites, creating and managing content, and overseeing social media accounts.
• Research and pitch content opportunities aligned with clients’ brand and campaign objectives.
• Edit and proofread content for accuracy, brand alignment, and SEO optimization.
• Oversee project workflows, including managing content pipelines and budgets.

Client Communication:

• Act as the primary liaison between clients and internal stakeholders, providing regular updates via email or virtual meetings.
• Deliver detailed monthly reports on campaign progress, results, and recommended strategies.

Collaboration & Innovation:

• Work closely with an international team to meet evolving client needs, develop standard operating procedures, and implement system improvements.
• Contribute ideas to enhance services and adapt to challenges in a dynamic environment.

Requirements:

Communication Skills:

• Exceptional written and verbal communication skills are essential, with experience in professional writing and customer service preferred.
• Ability to craft professional, error-free emails and explain complex concepts clearly.

Problem-Solving & Adaptability:

• Demonstrated ability to troubleshoot issues, adapt to unexpected challenges, and proactively find effective solutions.
• Capacity to follow detailed processes while introducing creative strategies to improve results.

Organizational Skills:

• Strong time management and ability to handle multiple client accounts, tight schedules, and varied responsibilities.

Empathy & Care:

• Sincere commitment to clients’ reputations, managing expectations transparently, and treating client goals as your own.

Collaborative Mindset:

• Thrives in a team-oriented environment, willing to step up and contribute wherever needed.

Preferred Skills & Tools:

• Familiarity with tools such as Google Workspace, Slack, Monday.com, Upwork, Vendasta, Fiverr, Calendly, and Scribehow is beneficial.
• Experience with SEO tools, generative AI (e.g., ChatGPT), Google Search Console, Knowledge Panels, Autocomplete, and Google’s Results About You tool is also a plus.