NetSuite Delivery Manager

Role Description

We are seeking a NetSuite Delivery Manager with consulting experience and/or strong industry knowledge to manage strategic NetSuite implementations for high-growth companies across a variety of industries. As a Delivery Manager, you will be responsible for leading the delivery of complex, end-to-end, NetSuite ERP projects.

What You’ll Do:

• Project Leadership & Delivery
  • End-to-End Management: Drive full-lifecycle NetSuite implementations.
  • Client Relationship Management: Act as a trusted advisor, maintaining a deep focus on long-term client success and satisfaction. Serve as the face of the engagement by leading client and project communication.
  • Project/Risk Management: Manage escalations, maintain RAID logs, and develop robust risk mitigation plans. Serve as the primary escalation point for the C-suite, proactively identify systemic project risks and lead complex negotiations.
  • Quality Assurance: Oversee delivery team activities, align all process and system configuration to project goals, and provide final sign-off on key deliverables to ensure high-quality outcomes.
  • Project Governance: Lead Steering Committee meetings to maintain executive-level alignment. Set expectations, establish milestones, develop essential project management artifacts, and lead status meetings to keep stakeholders aligned.
  • Resource Management: Strategically align team resources to project tasks to ensure optimal utilization and timely delivery.
  • Financial Oversight: Manage project budgets, monitor burn rates, and execute change orders as needed to align with evolving project scopes.
• Strategic Consulting
  • Business Alignment: Build a deep understanding of the client’s long-term goals and objectives and provide recommendations and solutions that help achieve those goals.
  • Requirements Definition: Lead business process discovery sessions for enterprise clients, translating global business requirements into long-term technology roadmaps that extend beyond NetSuite.
  • Process Design: Design and present "to-be" processes by applying industry leading practices and leveraging relatable prior experiences to drive operational efficiencies and automation across the business.
  • Cross-Functional Insight: Provide expert guidance on how system changes impact broader business functions.
  • Client Relationship Management: Act as a trusted advisor, maintaining a deep focus on long-term client success and satisfaction.
• Team & Strategy Development
  • Mentorship: Coach and mentor junior consultants to build technical proficiency and internal knowledge sharing.
  • Delivery Strategy: Support the evolution of delivery methodologies and strategic planning to improve implementation efficiency.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Operations, Information Systems, Accounting, Finance or related field
• 5+ years of professional consulting experience, with at least 2+ years specifically focused on NetSuite implementations.
• Demonstrated leadership in team and resource management.
• Strong understanding of business process improvement and ERP strategy.
• Willingness to dive into the weeds on a project, by supporting team members and/or driving system/process development.
• Humility to expand efforts within an engagement and take on project responsibilities/roles as needed to successfully get the job done.
• Ability to drive the team to hit milestones, including addressing employee performance or issues that could arise during the engagement.
• Infinite curiosity with an ability to independently problem-solve and explore solutions/answers using available resources, AI tools, etc.
• Excellent communication and client engagement skills.
• Understanding of key Project Management principles.

Requirements

• Deep expertise in at least one of the following industry verticals:
  • Supply Chain & Manufacturing: Focus on physical product flow and production lifecycle.
  • Services & Construction: Focus on resource-driven organizations and professional services.
  • Field Service Management (FSM): Focus on on-site service delivery, repairs, and mobile workforce optimization.
  • Software & Technology: Focus on subscription-based models and high-growth SaaS environments.

Benefits

• For employees based in the United States:
  • Competitive healthcare benefits
  • 401k retirement plan including employer match
  • Monthly reimbursement program to fuel your mind, body, and soul
  • Paid time off and company paid holidays
  • Paid parental leave
  • Family planning reimbursement program
  • Life insurance, short- and long-term disability coverage options
  • Employer Assistance Program
  • Learning and Development resources
  • Commitment to work-life balance and comprehensive onboarding and ongoing personal and career development
• For employees based in Canada:
  • Competitive private healthcare benefits
  • Pension plan
  • Monthly reimbursement program to fuel your mind, body, and soul
  • Paid time off and company paid holidays
  • Fertility benefits
  • Family planning reimbursement program
  • Life insurance, short- and long-term disability coverage options
  • Employer Assistance Program
  • Learning and Development resources
  • Commitment to work-life balance and comprehensive onboarding and ongoing personal and career development