Plumbing Field Supervisor

Job Description

Job Description

We are looking for a Plumbing Field Supervisor to join our team!

A career at Paschal is more than just a job. Here, we value respect, integrity, and service above all else. Paschal provides the tools you need to succeed, both in your career, and in other aspects of your own life. We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company - while having a lot of fun doing it!

Click here for a behind the scenes look at a day in the life of a Pascal Pro at our Northwest Arkansas location. Whether you are in  AR, MO, or TX, you will have a team to support you.

What you’ll be doing: 

• Supervise team of field technicians, ensure team delivers high quality service, evaluates service and conducts any necessary corrective action.  
• Assist Service Manager to interview, hire, coach, counsel, discipline, train and manage field technicians.
• Execute new hire orientation for all field technicians.
• Oversee new hire and ongoing training for all field technicians.
• Work to improve department and individual technician KPI’s through training.
• Conduct “ride alongs” with field technicians to ascertain improvement areas and provide coaching related to customer service, technical skills, knowledge and promotion of products and services, proper tune-up procedures and on time and accurate submission of all job information.
• Ensure field technicians understand and execute three-point customer contact for service/maintenance calls, how to perform data entry, phone set-up and transfer of information.
• Maintain and review all call-backs on maintenance and service calls.
• Run call-backs with original technician as needed, identify issues and patterns, provide solutions.
• Regularly update Service Manager on training, customer service, personnel matters, and related issues.
• All other duties as assigned.

Successful Candidate Must Possess the Following Qualifications:

• Have great customer service. Be a leader and mentor to others. Possess the ability to grow and train a team. Have a servant’s mentality. Be motivated with a desire to win.

• Possession of a valid driver’s license and good driving record.
• Possess great mechanical aptitude.
• Strong ability to read and understand technical instructions.
• Good written and verbal communication skills. Ability to create concise yet informative service performance and other technical notes in a shared environment.
• Strong knowledge of equipment, tools and methods commonly applied in repairing plumbing systems and fixtures.
• Knowledge of principles of operation of plumbing systems and safety practices.
• Accurate diagnostics ability.
• Excellent ability to explain technical information to clients.
• Computer knowledge and the ability to apply the necessary software tools, such as time keeping, customer billing and applying credit card payments.
• Ability to attract, hire, train and retain field technicians.
• High school diploma or GED.
• Applicable plumbing licensures by an accredited institution in accordance with varying state requirements.
• Previous plumbing experience.

What you’ll love about working for us :

We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order - while having a lot of fun doing it

• Enjoy a brand new, centrally located, award-winning facility in NWA
• Work with experienced and forward-thinking creative professionals
• Healthcare, vacation, retirement savings and other benefits available

Successful candidates:

. . . want to build something with us.  You’re highly motivated and can work easily and effectively in teams as well as independently.  You are punctual, professional, a great listener, recorder, and communicator, and genuinely want to help others. 

We hope to welcome You aboard.  Paschal will provide you with a full job description upon acceptance for an interview.

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