Housekeeping House Attendant - Reserve

Housekeeping House Attendant

Reports To: Housekeeping Floor Supervisor

Department: Housekeeping

Shift: Day, Swing and Graveyard

Role: The Housekeeping House Attendant is responsible for maintaining cleanliness of assigned public and back-of-house areas while providing support to Guest Room Attendants with physically demanding tasks, such as moving furniture and transporting loaded linen and trash carts. Ensures all work is completed efficiently, safely, and in alignment with hotel quality standards to support an exceptional guest experience. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Qualifications:

• Education: High School Diploma or GED
• Experience: Previous housekeeping experience in a hotel, resort, or similar environment
• Skills: Ability to read, write, and communicate effectively in English when interacting with guests, team members, and supervisors. Strong ability to follow instructions, adhere to established procedures, and maintain accurate written records. Working knowledge of standard housekeeping equipment, cleaning machines, and approved chemicals, with the ability to use them safely and efficiently. Demonstrates attention to detail, reliability, and a commitment to maintaining high cleanliness and service standards. Ability to work well in a team-oriented environment while supporting overall guest satisfaction.
• Required: Must be able to speak and understand basic English to ensure safe performance of job duties and effective communication with guests and team members, as permitted

Required Work Cards needed:

• Valid Nevada Driver's License

Key Responsibilities:

• Distribute fresh linen to assigned floors, linen closets, and designated storage areas in a timely and organized manner
• Collect and dispose of soiled linen and trash from Guest Room Attendant carts, hallways, linen lockers, and service landings
• Request, transport, and deliver supplies to guest rooms, Guest Room Attendants, linen closets, and supply rooms as needed
• Maintain housekeeping vacuums by cleaning units, emptying and replacing bags, and transporting equipment requiring major repairs to the housekeeping office
• Deliver and retrieve rollaway beds, baby cribs, refrigerators, microwaves, and other guest amenities to and from guest rooms and storage areas
• Vacuum hallways and guestrooms and perform carpet spot cleaning as necessary
• Clean windows and doors in guest areas and back-of-house spaces
• Turn mattresses on a quarterly basis and accurately document completion using mattress rotation logs
• Move furniture within guestrooms or between rooms to support cleaning, guest requests, or operational needs
• Assist guests with directions, questions, and service requests in a courteous and professional manner
• Support Guest Room Attendants with detailed cleaning tasks as needed, including carpets, balconies, patios, showerheads, furniture, sinks, Jacuzzis, and other surfaces
• Maintain cleanliness and order of guest landings, including furniture, trash receptacles, ashtrays, windows, tables, phones, lamps, artwork, ice machines, and vending machines
• Ensure service landings, locker rooms, and linen closets are clean, organized, and properly stocked
• Promptly report maintenance and safety concerns within assigned work areas and throughout the hotel to the appropriate department

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

Essential Job Functions:

The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.

Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.

• Interact professionally and courteously with management, fellow associates, and guests.
• Communicate effectively in verbal interactions with guests and coworkers.
• Sustain prolonged periods of standing and walking throughout the shift.
• Perform frequent bending, reaching, and other physical movements required for room cleaning.
• Transport, push, pull, and maneuver carts and equipment weighing up to 80 lbs.
• Lift and carry items weighing up to 80 lbs. as needed.
• Maintain coordination of eyes and hands to safely and efficiently perform cleaning tasks.
• Operate standard housekeeping tools, equipment, and cleaning machinery.
• Apply basic math skills for inventory counts and supply handling.
• Read and accurately distinguish letters, numbers, symbols, labels, and written instructions.
• Understand and comply with all Policies and Procedures, job expectations, daily memos, chemical labels (MSDS/SDS), and safety guidelines.
• Work safely with and around cleaning chemicals, following all proper handling and PPE protocols.