Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring their comfort, and educating them about their pet’s health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Perform other job duties as assigned.

THE FIVE PRINCIPLES

Quality – The consumer is our boss; quality is our work and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

Leadership • Customer Focus • Peer Relationships • Integrity & Trust

CAPABILITIES AND EXPERIENCE (CAN DO)

Ability to multi‑task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills – Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability – Demonstrates a systematic approach in carrying out assignments, is very orderly and excels at cutting through confusion and turning chaos into order. Problem‑solving skills – Demonstrates a strong ability to identify, analyze and solve problems; translates problems into practical solutions. Client service skills – Consistently ensures the team provides the client with attentive, courteous and informative service, gaining personal satisfaction from delivering great service. Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written or diagram format. Mathematical ability – Ability to add, subtract, multiply and divide, compute rates, ratios and percentages; ability to convert units of measurement. Computer skills – Comfortable and confidently uses a computer and specialized software (Microsoft Word, Excel, Access, Outlook, etc.).

ATTITUDES (WILL DO)

Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems, presenting options and ideas to enhance current processes or procedures, and taking on additional responsibility. Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals, exhibiting honesty, discretion and sound judgment. Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly sharing relevant information. Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned. Independence – Able and willing to perform tasks and duties without supervision. Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS

Ability to work at a computer for long periods of time. Ability to be confident around pets (dogs, cats, birds, reptiles, etc.). Client needs and work volume may often require more than 40 hours per week; this position requires special hours including working weekends and evenings. Must have mental processes for reasoning, remembering, mathematics and language ability to perform duties proficiently. Noise level in the work environment is moderately high. Requires sufficient ambulatory skills to perform duties while at hospital. Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate up to 50 pounds. Requires good hand‑eye coordination and dexterity to use a keyboard and operate equipment. Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Associate may be exposed to paws that bite or scratch; exposure to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

High School Diploma or equivalent preferred. Must be at least 18 years old to perform duties involving radiography and exposure to radioactive substances. One year related experience required; customer service preference. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

PAY RANGE

$16.93 – $21.63 Hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level and education, and may vary depending on location or applicable minimum wage laws.

BENEFITS

Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. Generous Retirement Plans (401(k) & Roth): Invest in your future and enjoy a generous company match. Best-in-Class Student Debt Relief Program (for Full‑Time DVMs): Financial support for dental debt of veterinarians. Paid Time Off and Holidays: Paid time off and holidays. Top‑Tier Mental Health and Wellbeing Resources: Free coaching and counseling sessions. Associate Life Insurance (company-paid) & Supplemental Life Insurance: Company‑paid life insurance and optional supplemental coverage. Company-Paid Short‑ and Long‑Term Disability: Financial protection for temporary or long‑term disability. Flexible Spending Accounts (FSA): Pre‑tax savings for healthcare and dependent care expenses. Health Savings Account (HSA): Tax‑advantaged account for medical expenses. Paid Parental Leave: Paid leave for both birth and adoption. Continuing Education Allowance (for Eligible Positions): Financial assistance for continuing education. Back‑Up Child and Elder Care & Family Support Resources: Support for unpredictable moments. Fertility and Family Building Support: Comprehensive support for fertility treatments and family‑building options. Digital Exercise Therapy: Program to fit your busy lifestyle and keep you moving. Voluntary Protection Benefits: Coverage for critical illness, accidents, etc. Legal Plan: Affordable and accessible legal plan covering a wide range of needs. Identity Protection: Alerting to suspicious activity and support if information is stolen. Commuter Benefits: Convenient and cost‑effective commuting. Three Free Optimum Wellness Plans for Pets: Free wellness plans for your pets. Exclusive Discounts: Savings on products and services. Benefits Eligibility: Full‑time Associates are eligible for all benefit programs; Part‑time Associates eligible for corresponding benefits with an asterisk (*). Apply For This Role Company: Mars Veterinary Health, Inc Location: Banfield Mission Gorge, CA | 005045 #J-18808-Ljbffr Dormont Manufacturing Co