Inside Sales Representative I Sales Inside Sales

PURPOSEUnder direct supervision provides sales and customer service activities primarily related to retail customers utilizing knowledge of sales techniques and industry DUTIES AND RESPONSIBILITIESProvides customer service primarily to retail customers via walk-in telephone or email including assisting with customer inquiries on product selection pricing availability refunds/exchanges requiring a working knowledge of company products procedures and engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs decks fences sheds etc.).Enters orders into system and schedules delivery of and paces own work efficiency in order to meet daily weekly project or team related productivity in coordinating and conducting customer and resolves simple customer complaints and forwards more complex issues to more senior staff for with store housekeeping signage stocking inventory control and other related and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety duties may be RESPONSIBILITIESThis job has no supervisory REQUIREMENTSTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience. COMPETENCIESKnowledge of company products competitors products and company standardsKnowledge of company product pricing discount and estimating formulas and guidelinesGood verbal and written communication skillsDemonstrates strong detail orientation skillsStrong customer service skillsKnowledge of basic sales techniques concepts and the ability to influence and persuadeProficient in Microsoft Office Suite and an enterprise resource planning (ERP) programKnowledge of and ability to use motorized and non-motorized material handling equipmentWORK ENVIRONMENT / PHYSICAL ACTIVITYThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential to both typical office environment and outside locations with temperature and weather be able to lift and carry up to 25 pounds frequently and on occasion up to 80 or walking for 80% of the day. Stooping and kneeling throughout the day. Occasionally will use hand tools saws forklift pallet jack to assist -extending the hand(s) and arm(s) in any direction.

Required Experience:

IC