Tropical Smoothie Cafe - Assistant Store Manager (OK006)

Tropical Smoothie Cafe - Assistant Store Manager

Starting Wage Range

About the Organization - Tropical Smoothie Cafe's largest franchisee is DYNE Hospitality Group. DYNE's mission is to create opportunities by leveraging our God-given gifts, believing that everyone excels at something. When we work in our area of gifting, we are energized, excited, and love what we do. We measure our success at DYNE Hospitality Group by creating opportunities through continuous growth. Operational excellence is crucial for our success and ongoing development. We take this commitment seriously, value our team like family, provide resources for their growth, and prioritize our customers' experience. We offer competitive wages, benefits, and opportunities for long-term career growth.

Full-Time/Part-Time - Full-Time and/or Part-Time

Description - Job Title: Assistant Store Manager

Location: 4925 E 21st St, Tulsa, OK 74114

Reports To: General Manager

Department of Labor Classification: Hourly Non-Exempt

Work Week: Must be willing to work starting at 5am OR until midnight if necessary (depending on Caf hours). Flexible Hours.

Our Culture is much more than a page on a website or an inspirational poster on a wall. To us, our culture is who we truly are and what we love to do. We use it to make every decision in our company. We encourage our team to live by it and hold each other accountable to it. We base hiring, promotions, team member reviews, performance and communication off of it.

Our Culture consists of the 4 Core Values mentioned and we use them every day. Walk into any of our cafes and you will see them prominently displayed. We believe our culture is one trait that sets DYNE Hospitality Group apart from the rest.

Invest In People

Understand Why

Make Smart Decisions

Make It Happen

DYNE Hospitality Group offers competitive wages, benefits, and long-term career growth.

Job Summary: This position provides operational support for General Managers for up to 30 40 cafes. Support includes but not limited to new cafes, execution of all training programs, covering GM vacations, GM transitions, and covering a cafe without a GM.

Duties/Responsibilities:

• Assist in inventory training, when necessary.
• Drive brand values and standards through all training and development activities.
• Assist with the coaching, training, and development of management and crew members.
• Assist with hiring & staffing needs while focusing on the critically under-staffed cafes.
• Provide support for any new software rollouts and training.
• Ensure team member training programs are executed per TSC & DYNE standards.
• Interacts with crew members, customers, and vendors using DYNE's core values.
• Delivers "Unparalleled Hospitality" to each customer that visits our cafe.
• Knowledgeable and proficient in each position within the cafe.
• Successfully completed the Cafe Basics and Certified Trainer Program.
• Ensures each station is operating to Tropical Smoothie Cafe's standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor and control inventory using MyInventory.
• Performs any additional tasks necessary to run the cafe.

Required Skills/Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Excellent verbal and written communication skills

Excellent management and supervisory skills.

Current valid driver's license and proof of insurance

Strong working knowledge of Excel and Word, and ability to learn to use other computer software programs

Must have strong mathematical, analytical and problem solving skills

Must be able to read, understand and follow instructions

Physical Requirements:

Continuous standing and walking throughout the duration of each shift.

Bending, lifting and carrying up to 30 pounds to perform duties like stocking, refilling ice or taking out trash.

Constant face-to-face interactions with crew members and customers.

Safely navigate in a fast-paced cafe environment.

Ability to multi-task and remain positive in sometimes stressful working conditions.

Frequent walking, standing, bending, stooping, overhead reaching, and stretching.

Lifting no greater than 50 pounds.

Working Conditions:

Most shifts are between four and eight hours, but this may vary.

Expect to have a schedule with varied shifts, including weekends and holidays.

Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.

Comply with the Tropical Smoothie Cafe uniform and personal hygiene policies for each shift.

Fun, fast-paced, upbeat environment with no fryers!

Education and Experience:

High school diploma

Two or more years of restaurant experience, including progressive supervisory experience

DYNE Hospitality Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.