Customer Service Associate

Job Description

Job Description

Commercial insurance company in West Little Rock, Arkansas, is looking for an experienced, professional, and self-motivated Insurance Customer Service Associate to provide additional support to the underwriter in determining whether clients can qualify for insurance policies and products.

Duties:

• Answer calls from members regarding policies gathering information for renewals, endorsements, corrections, and issues requiring escalation.
• Process claims in timely manner.
• Develop and underwrite applications for insurance products, keenly assessing client needs and cross-selling policies to ensure optimal coverage.
• Work in a paperless environment in operations servicing new and renewal accounts including billing, auditing, endorsements and policy issuance.
• Maintain accurate file documentation of all underwriting decisions, forms or correspondence as determined by company policy or supervisor discretion.
• Provide timely and efficient service to producers, policyholders, internal service departments and bureaus.
• Assist with sales of products and policies.

Qualifications and Education:

• At least two years' experience in customer service
• Must have office experience
• Proficient with MS Office.
• Ability to type at least 40 wpm
• High school diploma or equivalent

Hours: 8-5, Monday through Friday

Compensation depending on experience

This is a temporary position that will become permanent after 90 days.