Sales Coordinator

divh2Sales Coordinator/h2pRubbercraft (RCC) is seeking a Sales Coordinator to support customer accounts from initial quotation through order fulfillment and delivery. This role serves as the primary point of contact for assigned accounts, ensuring a seamless customer experience while supporting sales growth and operational excellence./ppThe Sales Coordinator partners cross-functionally with engineering, quality, manufacturing, accounting, and sales teams to meet customer requirements, resolve issues, and support account expansion opportunities. This position requires a strong balance of customer service, organizational skills, transactional accuracy, and proactive sales support, with a strong emphasis on effective Salesforce utilization and account management./ppAbout RCC: Rubbercraft is a trusted leader in engineered elastomer solutions serving the aerospace, defense, and industrial markets. We design and manufacture precision-molded seals, gaskets, and custom rubber components built to perform in the most demanding environments./ppWe take pride in our craftsmanship, collaborative culture, innovation, and commitment to reliability./ph2Working Conditions/h2ulliOnsite position based in Long Beach, California/liliStandard office environment within a manufacturing facility/liliRequires strong visual attention to detail/liliAbility to work from written and verbal instructions/liliApproximate physical requirements: ulliSitting: 80%/liliStanding: 20%/liliLifting: Up to 20 pounds/li/ul/li/ulh2Key Responsibilities/h2h3Sales Account Support/h3ulliPrepare, process, and follow up on customer quotations to support order conversion and revenue growth/liliIdentify opportunities for upselling, cross-selling, and account expansion within existing customers/liliBuild and maintain strong customer relationships to support repeat business and long-term partnerships/liliSupport customer reviews and business discussions to help achieve commercial objectives/li/ulh3Customer Service Order Management/h3ulliManage daily customer account activity, including purchase orders, order entry, order tracking, and production coordination/liliServe as the primary point of contact for customer communication via phone, email, and other channels/liliProvide timely updates regarding order status, documentation requests, and delivery schedules/liliAddress customer concerns related to delivery, pricing, quality, and service in coordination with the Customer Service Manager/liliEnsure a high level of customer satisfaction through proactive communication and issue resolution/li/ulh3Salesforce Systems Management/h3ulliUtilize Salesforce to manage customer interactions, quotes, opportunities, and account activity/liliMaintain accurate customer records, sales pipeline information, and order data/liliGenerate reports and insights to support account management and business decisions/liliSupport Salesforce adoption and process improvement initiatives/li/ulh3Cross-Functional Collaboration/h3ulliWork closely with engineering, quality, manufacturing, accounting, and sales teams to ensure successful order execution/liliCoordinate internally to resolve issues affecting delivery, quality, or customer satisfaction/liliSupport continuous improvement initiatives related to customer service and operational processes/li/ulh3Marketing Commercial Support/h3ulliCoordinate marketing initiatives that support brand visibility and customer engagement/liliAssist with website updates, marketing materials, brochures, and sales collateral/liliSupport trade shows and events, including logistics, booth coordination, and vendor communication/liliProvide additional commercial and marketing support as needed/li/ulh3Additional Duties/h3ulliPerform other duties and responsibilities as assigned/li/ulh2Qualifications/h2h3Education/h3ulliHigh School Diploma or GED required/liliAssociates or Bachelors degree preferred/li/ulh3Experience/h3ulliMinimum of 2 years of customer service experience in a fast-paced environment/liliAerospace manufacturing experience preferred/liliExperience in inside sales, account management, or order management strongly preferred/li/ulh2Skills Competencies/h2ulliStrong attention to detail and organizational skills/liliAbility to manage multiple priorities in a fast-paced environment/liliExcellent verbal and written communication skills/liliStrong interpersonal and customer relationship management abilities/liliProficiency in Microsoft Office Suite, particularly Excel/liliExperience with CRM systems, preferably Salesforce/liliStrong analytical and problem-solving skills/liliPositive, professional attitude with both customers and internal teams/li/ulh2Core Competencies/h2ulliCustomer Focus/liliSales Acumen/liliCommunication/liliCollaboration/liliOrganization Planning/liliAdaptability/liliTechnology Proficiency/li/ulpBenefits:/ppAt Rubbercraft, we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities. We are committed to supporting the way you live and work./ppRCC is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Applicants requiring reasonable accommodation to complete the application process may contact Human Resources./ppThis position requires access to information subject to the International Traffic in Arms Regulations (ITAR). Employment is contingent upon the applicant being a U.S. person as defined by ITAR (22 CFR 120.15), which includes U.S. citizens, lawful permanent residents, refugees, or asylees, as required by U.S. export control laws./p/div