AVP, Senior Enterprise Systems Analyst

About Eleven Recruiting
We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.


Our client, a wealth management firm, is seeking an AVP, Senior Enterprise Systems Analyst to join their team in Pasadena, CA!


Responsibilities:

• System Analysis and Design: Analyzing business processes, gathering requirements, and designing solutions to meet business needs.
• Configuration and Implementation: Configuring, testing, and implementing various modules and functionalities of enterprise systems.
• Integration Management: Working with middleware technologies and APIs for system integrations.
• Project Leadership: Leading or contributing to system implementations, enhancements, and support initiatives.
• Cross-functional Collaboration: Working with business users, IT team members, and stakeholders to deliver solutions and resolve issues.
• Technical Guidance: Providing technical expertise and guidance to other team members.
• Production Support and Incident Management: Handling production support, incident management, and defect resolution.
• Partner with cross-functional business partners to understand their business problems and develop technological solutions to support our operations
• Analyze current business processes, perform analysis, and translate the business requirements into technical solutions.
• Create documentation artifacts - Functional and Technical Specifications, KB/runbooks, Data Flow Diagrams, and Business Architecture Diagrams.
• Design and build scalable solutions, including customizations, workflows, automations, integrations, and reporting.
• Develop and execute test plans for identified features, lead unit and system integration tests with cross-functional teams.
• Troubleshoot and fix production issues, prioritizing them against the existing backlog based on severity and impact.
• Support the business process transformation initiatives to improve efficiencies around critical activities.
• Work closely with both external and internal department colleagues, system vendors, and other stakeholders to define user requirements and provide integrated solutions based upon firm's standard, and occasionally customized, computer/systems architecture and applications.
• Support the information technology infrastructure to ensure availability, performance, and scheduling services are kept at the highest possible levels commensurate with the desired services.
• Maintain regular user contact, attend relevant meetings, and actively participate in organizational activities related to the information technology department.
• Conduct solution walkthroughs, application demos and user training sessions.
• Identify and resolve problems and issues that arise in and outside of the department.
• Help to ensure that all systems and applications are compatible and consistent with the installed base of information systems and in compliance with established architectural and technical standards.
• Help to identify and recommend new and improved use of computer applications to enhance current processes, achieve cost advantages, and/or improve customer service.

Qualifications:

• 10+ years of experience in the IT industry with an emphasis on client service.
• BS in Computer Science, MIS, Information Technology, Project Management, or similar.
• Experience supporting on-prem infrastructure, as well as Azure cloud, and a SaaS-heavy environment.
• Extensive skills and experience in desktop products, including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365.
• Experience with using and administering Ivanti ITSM.
• Designing and supporting Laserfiche.
• Experience with current Windows server, workstation, and application platforms.
• Experience with mobile device management platforms.
• Drive automation and integration efforts using Workato (middleware experience strongly preferred).
• Ability to automate tasks with scripting languages like PowerShell, Python, or Bash.
• Knowledge of wealth management platforms like Addepar and Global Plus is a huge plus.
• Experience with virtualization and cloud technologies.
• Familiarity with database management systems.
• Must have excellent interpersonal skills and work in a team environment.
• Must be thorough and detail-oriented while maintaining efficiency.
• Must be hands-on and have a passion for IT.

Preferred Qualifications:

• Team Player: Works well as a member of a group.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.
• Goal Completion: Inspired to perform well by the completion of tasks.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.
• Self-Starter: Inspired to perform without outside help.