Customer Service Representative - State Farm Agent Team Member

divh2Receptionist Service Coordinator (In-Office)/h2pJoin the service team at Indy Mahindru State Farm as an in-office Receptionist Service Coordinator, where you will play a vital role in delivering exceptional customer experiences that contribute to our agencys ongoing growth and success. Your strong attention to detail, excellent customer service skills, and genuine desire to help people will make you a key part of our team. As a hybrid online and in-person insurance agency, we are based in Seaside, CA, serving clients licensed in California, Oregon, and Arizona. This position is office-based, with a preference for Spanish-speaking candidates due to significant foot traffic and incoming calls from current policyholders. We value customer-focused, empathetic individuals who thrive in a collaborative environment and are motivated by opportunities for career growth, including potential advancement into sales roles./ppCompensation: $17.00 - $23.00 per hour/ph2Benefits/h2ulliBase + Commission + Bonus/liliBonus based on performance/liliEmployee discounts/liliOpportunity for advancement/liliPaid time off/liliTraining development/li/ulh2Key Responsibilities/h2ulliGreet and assist customers in person and over the phone, providing timely and accurate policy information./liliSupport customers with policy changes, updates, and general inquiries./liliExplain insurance coverage details and answer questions; coaching and licensing support will be provided./liliMaintain accurate records of customer interactions using our CRM system; in-house training will be provided./liliCollaborate with the team to ensure smooth office operations and outstanding service delivery./li/ulh2Qualifications/h2ulliStrong communication and interpersonal skills./liliDetail-oriented with a customer-focused approach to everyday risk management and insurance solutions./liliPrevious customer service experience is preferred./liliSpanish language proficiency is highly preferred due to client demographics./liliWillingness to obtain and maintain insurance licensing; all coaching and licensing fees will be paid and reimbursed by the agency./li/ulh2Why Join Us?/h2ulliBe part of a growing, dynamic insurance agency committed to exceptional customer service./liliEnjoy a supportive work environment with opportunities for professional development and career advancement./liliEngage directly with our community in Seaside, CA, helping clients protect what matters most./liliReceive comprehensive training and licensing support at no cost to you./li/ulh2About Our Agency/h2ulliOur mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams./liliWe help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Crop Insurance, College Planning, Health Insurance, and Renters Insurance./liliOur office is located in Seaside, CA./liliOur office is open Monday to Friday 9am to 6pm./liliWe currently have 2 team members at our agency./liliWe have 7 years of combined insurance experience in our office./liliAdditional languages spoken: Spanish and Punjabi/li/ulh2If you want a career, not a job, then we encourage you to apply./h2pState Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees./p/div