Treatment Coordinator

Webster Dental Management

Job Description

Description:

Webster Dental Care is a well-established, multi-location dental group that has been serving Chicagoland communities for more than 50 years. Our practices provide comprehensive dental care across a wide range of specialties, with a focus on creating an excellent experience for both our patients and our team members.

We are currently seeking an experienced, motivated Treatment Coordinator to join our Skokie office. This position plays an important role in helping patients understand their recommended treatment, insurance benefits, financial options, and next steps in their care.

Responsibilities

Present treatment plans and clearly explain recommended services, costs, insurance benefits, and financial arrangements
Help patients understand the importance and value of completing recommended treatment
Follow up with patients regarding unscheduled and outstanding treatment
Coordinate scheduling for treatment and ensure appropriate appointments are reserved
Review insurance coverage and estimated patient responsibility
Discuss payment options and collect deposits or payments when appropriate
Maintain accurate patient notes and treatment-plan documentation
Work closely with doctors, hygienists, dental assistants, and the front-office team to provide a smooth patient experience
Monitor treatment acceptance and follow up on outstanding treatment opportunities
Build strong relationships with patients while handling financial conversations professionally and compassionately
Assist with other front-office and administrative responsibilities as needed

Requirements:

Previous dental office experience strongly preferred
Treatment Coordinator or dental front-office experience preferred
Strong knowledge of dental terminology, treatment plans, and dental insurance
Excellent communication and interpersonal skills
Comfortable discussing treatment costs and financial arrangements with patients
Highly organized with strong attention to detail and follow-through
Ability to manage multiple priorities in a busy dental practice
Experience with Dentrix is a plus
Professional, dependable, and team-oriented

Apply

Vacancy posted 25 days ago

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