Lead Flooring Production Coordinator

Production Coordinator

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals. The Floor Coverings International Production Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

Benefits include a bonus based on performance, competitive salary, dental insurance, flexible schedule, health insurance, opportunity for advancement, paid time off, training & development, and vision insurance.

Job details and perks include no experience required, paid training provided, full-time position, annual company convention in Cancun, Mexico, work with a fast-growing family business, and personal vehicle required (parking & gas covered by company).

Preferred candidates will be high energy & positive influences, ambitious & willing to learn, ready to communicate with installers & customers, ready to join a young and ambitious family business, have flooring installation background (hardwood, tile, or carpet, etc), love to create beautiful flooring solutions, desire to create a 100% satisfaction guarantee, and receive bonuses for achieving cost targets.

Key responsibilities include meeting with sales staff weekly to discuss recent sales and review customer expectations and product orders, ordering all products needed for jobs accurately and following up on delivery, scheduling the job to meet the schedule of customer and installers, updating the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done, communicating job progress daily, discussing and obtaining written permission for any changes in contracted work, confirming scope of work and compensation with installers prior to start of job, delivering on expectations contracted in the sales process, walking the customer through job at completion and collecting final payment, managing job to hit profit objective, completing job costing reports within 24 hours of completing an installation, consistently searching for installers that can offer a better experience to our customer with more reasonable rates, resolving conflicts and complaints immediately, keeping showroom and office organized and presentable, being available for home shows, being available to attend training seminars at owner's discretion, attending at least one form of training per year, continuing to educate self on new flooring, attending weekly meeting with Franchise Owner at scheduled time, updating logged daily with status of job and upcoming schedule, working weekly and monthly to hit sales installation goals, and making decisions and acting in accordance with Floor Covering International's core values and mission.

Qualifications include leadership skill to manage installers and handle conflict appropriately, able to work independently without supervision, able to maintain organization while working on multiple sites, able to problem solve productively, able to make reasonable decisions, and portrays a professional image.

Compensation: $65,000.00 - $95,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.